We are proud of our rapid delivery which, comprises of Royal Mail 1nd class recorded and courrier next working day to mainland UK. We also ship to EU countries; Scottish Highlands and Islands which are a minimum of a two day service and are shipped by land / sea. Our deliveries are made by UPS and Royal Mail recorded 1st or 2nd class signed for.
We deliver from Monday to Friday, and Saturday with a special service. If more than 7 days have passed since we confirmed dispatch and your order has not arrived, then please call our Customer Care team on 01484 644 709. If we don’t have stock of an item then we will call and email you letting you know that it is out of stock, and we will send it to you as soon as stock becomes available. If you want to cancel any item/s that are out of stock once order you can. For most UK deliveries postage & packing is based upon the value, size and weight of your order.
We always look to fulfil every order in full on time, but on the odd occasion an item is missing we will attempt to contact you prior to shipping. If your order is a Next Day service, and we cannot contact you, we will refund the missing item(s), and ship the rest of the order immediately.
Upon signing for the delivery you are accepting the correct delivery for your items, however, we do understand that you might not be able to open your package straight away so you have up to 48 Hours to advise us of missing / incorrect items.
Please note we do not compensate in any way for time spent waiting in for deliveries that do not arrive, we do however accept that in life, mistakes and circumstances happen that can unfortunately mean that your item may not be delivered next day as requested e.g. bad weather, computer error etc. If such mistakes do occur we will refund your postage charge in full and by agreeing to the previous sentence and proceeding with the order you accept that we have done everything we can to help you obtain the package.
For orders outside of the UK Mainland please specify your location when calculating postage.
For all international orders there may be an additional postage charge on top of that quoted. You will be contacted if this applies for your order. If the postage costs are too high, you may cancel your order at any time prior to dispatch.
Below is a table of estimated speeds for each delivery service, which can be used as a reference to when your package will be delivered. For a more accurate estimate, feel free to call us on: 01484 644709, or if outside the UK please email us on: (email@example.com).
|In Store Collection||Call for Details|
|Royal Mail Budget||3 - 10 Working Days*|
|UK Standard Courier||2 - 3 Working Days*|
|UK Next Day Courier||Next Working Day**|
|Ireland Courier||2-5 Working Days*|
|Europe Courier||Please call for Details|
* Working days represents Monday - Friday, and does not include weekends. For example, a parcel ordered on Friday on a Next Working Day would arrive Monday. Please see the 'Next Day Service' Section for more details.
** Please note that Next Days are not only next working day, but cannot be offered to None UK Mainland and Scottish Highlands locations. Typically, if you are not connected by Road to the UK we cannot offer the next day service. If you live outside the UK Mainland and order next day your order will be dispatched as if it is next day, but will typically take 2-3 days to arrive.
Next Day Service
Next Day Service is a NEXT WORKING DAY SERVICE! Please order well before 2:45PM to ensure that Next Day carrier serives can be dispatched. Standard Next day delivery are available for dispatch between Moday - Thursday for the same week, with a latest delivery being on Friday. If you require your package for the weekend ensure you order before 2:45PM Thursday, for delivery on Friday.
Any Next Day orders made after 2:45PM on Thursday will not be delivered untill Moday the following week, and any orders made after 2:45PM Friday will not be delivered untill Tuesday the following week. If this is a problem for you we still offer a Saturday Sevice Option, for more details on this service please contact our store.
Unfortunately, we cannot offer the Next Day Service Option to Northern Ireland, Republic of Ireland, Scottish Highlands, Channel Islands and Overseas Territories.
We offer a Saturday service, which will require an additional payment. However, due to limitations set by Interlink Express we can only offer a Saturday Service Option to the United Kingdom Mainland, unfortunately, we cannot offer the Saturday Service Option to Northern Ireland, Republic of Ireland, Scottish Highlands, Channel Islands and Overseas Territories.
To organise a Saturday Service Option Delivery or to reuest a quote on delivery costs please contact us via Phone on: 01484 644709.
Please note that Saturday Service Option Deliveries must be placed before 1:00PM on Friday.
Products with Special Postage Requirements
Krylon Spray Paint
Please note that we can NO longer ship Krylon to none EU countries. We also require that NO fewer than 4 cans outside of the UK, and can ship NO fewer than 2 cans to Northern Ireland. If we require additional postage we will contact you via Phone or Email to arrange the additional payment, this typically applies to Northern Ireland deliveries and the Scottish Highlands. We apologise for any inconveniences caused.
Gas, Green Gas, Propane, Jet Boil Fuel and Other Compressed Gas
Please not that due to requirements set by Postal Services we cannot send Gas, Green Gas, Propane, Jet Boil Fuel, and other compressed gasses via Royal Mail service, however we can send them through Interlink Express. This means that there could be aditional postage costs to locations outside of the UK Mainland, and we cannot offer better than a two day service if you are outside of the UK Mainland. When ordering, please ensure you select the location you are ordering from correctly and hit calculate postage costs, should extra postage fees be required we will contact you via phone an as soon as possible to arrange payment.
Pyrotechnics and other Explosives
Please not that due to requirements set by Postal Services and Interlink Express we cannot send Pyrotechics and other Graded Explosives. You can however purchase them instore.
Frequently Asked Questions
How can I contact you?
You can contact our order processing department using the following options:
- Telephone: 01484 644709
firstname.lastname@example.org - General Inquiries
email@example.com - Adam, Shipping Deparment Manager
firstname.lastname@example.org - James, Returns Department
What is the cut-off point for next working day service?
The cut-off point for next working day service is 2:45pm, please order before this time to ensure we can process the delivery before our courrier arrives.
Is Saturday delivery available?
Yes, we do allow for a Saturday delivery, however it is costly. A standard saturday delivery can cost between anywhere between £35-£50 plus dependent on location and weight. Please contact us beforehand so we can arrange a price for you.
Which Courrier do you use?
Our main courrier is UPS, however we do also use Royal mail for deliveries where postage paid is under £4, not next-day and with an order value under £20.
Do you deliver to Northern Ireland / Scottish Highlands / Channel Islands?
Yes we do deliver to Northern Ireland, the Scottish highlands and the Channel island, however we cannot offer Next Day service to those locations and may require additional postage cost. If an additional postage cost applies to your order we will contact you via your supplied phone number or email.
I am ordering Krylon Spray Paint, what special rules apply to the postage of these items?
When ordering Krylon it is important to note that we cannot ship fewer than 4 cans outside of the UK, and less that 2 cans to Northern Ireland, this is due to rules for transportation of pressurised containers with our courrier service.
We also cannot ship Krylon to non-EU countries. We apologise for any inconveniences caused.
How do I track my pacrel?
If you order was sent via Next Day Service you will recieve an E-Mail with tracking details and estimated delivery time. If you did not recieve this email or cannot find your tracking information please feel free to contact us.
Outside of the Mainland UK we deliver to the following places:
Please note that if the delivery location is outside of Mainland UK we cannot offer a Next Day Service