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Site Help

If you experience any technical issues when using our site feel free to call us on: 01484 644709. We are able to process telephone orders so your requested item should not be delayed due to faulty technology!

Contact Details

Staff Contact

For more detailed staff details you can view our Contact Us Page, which is accessible from the bottom and top of all pages on our website.

For general questions and inquiries

Telephone: 01484 644709 (Closes at 5:30pm Every Day)

Shipping Department
For questions related to Orders and Shipping - Sales Team General Email - Adam, Shipping Department Manager - James, Returns

For technical assistance - Workshop Department

Using TokyWoky you can not only get in contact with our Sales Team to ask about things on our website, but you can also ask for others opinions on kit we sell! For example: You can ask if a weapon is great for CQB, if a Rig or Vest will fit, or even if a weapon is even any good at all! We understand that some people want not just our opinion on products, but the voice of the wider community, and TokyWoky will allow you to do this!

TokyWoky can be accessed from the bottom right of the page, on PC using the small Tab, or by pressing the chat Circle Button on Mobile Devices.

You can read a more detailed information about the system on our blog: "TokyWoky Community Chat System". 

Reported Problems

Below are a list of reported problems and their work arrounds. We are working on fixing them so for the time being you can try the workarounds and if they do not work feel free to call us.

I am unable to complete an order

This is typically a problem caused by using an old or out-dated version of Microsoft Internet Explorer and sometimes Safari, plase try using either Google Chrome, or Mozilla web browser.

I have ordered a Two-Tone service, but it is still asking me for a UKARA Number

If you cannot order a weapon but have added a Two Tone service for each Airsoft Gun purchased please type the number 'TT-0000' into the box, and we will see that you have added the Two Tone Service to your order.
If not, we will contact you via phone to arrange payment for the Service.

If you can't place an order through the Website, or require additional Help, feel free to contact us directly! 

Telephone: 01484 644709


Need Help? Call a specialist on 01484 644709

Monday to Saturday 9:30am to 5:30pm, but don't forget our late night Thursdays 9:00pm closing!

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