You can cancel any order that has not been dispatched. Please call our Customer Care team on 01484 644709 between 9:30am and 5:00pm or log onto the website and check the status of your order in your account.
If you do want to arrange the return of an item, simply call our friendly Customer Care team on 01484 644709 from 9:30am to 5:00pm and they will explain how to return the items.
If you are returning a product because it is faulty or something is wrong then we will pay for it to be returned to us. The Customer Care Team will arrange for cost you incur to be refunded.
Any none faulty return must be shipped back in full re-saleable order with original undamaged packaging.
You can return any item for any reason whatsoever, even if you have just changed your mind, within 14 days of receipt of the order. This is in addition to your rights under the Consumer Protection (Distance Selling) Regulations 2000.
We want you to be absolutely happy with our products and services, so we provide the simple Patrol Base guarantee: if on receiving your item you are unhappy with your item for any reason then simply send it back to us. We will replace or refund the item.
This guarantee ensures that if you are unsure about what you are purchasing you have the peace of mind of knowing that we are here to help. In addition, if you decide that you made a mistake or you change your mind then please send the goods back within 14 days of receipt. Sadly, this can only apply to standard range products; we cannot accept back any item that has been made to order i.e. two tone airsoft equipment.
Upon signing for the delivery you are accepting the correct delivery for your items, however, we do understand that you might not be able to open your package straight away so you have up to 48 Hours to advise us of missing / incorrect items.
If you do decide to return anything for whatever reason then please contact firstname.lastname@example.org or email@example.com for a copy of our returns form.
If you do send goods back for any reason other than a fault you will normally be asked to pay the carriage charges, we would just have to recover the costs in our prices. We would rather be completely straight with you, keep our prices as low as possible, and just ask you to pay if you choose to return anything.
Weapon Specific Returns
The stated Feet Per Second (FPS) listed is based on the first unit taken into stock from our suppliers. We check this ourselves in store using SKANAR Brand Chronometers. Subsequent units on new deliveries or new production runs may deviate from this figure substantially. If the power level of the unit is of particular importance to you, the end user, please contact us at the time of purchase and we will try our best to cater to your needs.
Please note, we can only accept returns which are returned to us unmodified from their original state. This includes changes or permanent modifications to the Internal or External components of the weapon, included but not limited to: Gearbox Work (Such as Gears, Pistons, Triggers, Nozzles and Motor), or Barrel Cutting, Changing, Spraying of the Weapon, Removal of Two-Tone. This includes disassembly weapons, with the exception of expected maintenance (Such as Pistol Cleaning, or Barrel Cleaning).
We cannot accept returns which have had work carried out by other Retailers, or Airsoft Techs such as an attempted repair.
If any problems arise from user error we cannot accept a retun, however we will help you in repairing the problem. Examples of User Error are, and not limited to:
- Weapon Modification
We do understand that users like to modify their weapons, however, once a permanent modification has been made, or if the weapon has been taken apart outside of expected maintenance (Such as Pistol Cleaning, or Barrel Cleaning).
- Stripping a Weapon Completely during Cleaning
Typically, stripping and cleaning a pistol only entails splitting the Slide and Frame, and cleaning the Barrel, wiping dirt from moving parts and applying fresh lubricant. Removing parts, such as the trigger mechanism, and damaging them is concidered user error.
Typically, stripping and cleaning an AEG / Gas Blowback Rifle entails removing the inner barrel for cleaning. Any further work, such as Gearbox Maintainance, should be carried out by our Shop Technicians.
For further help on maintaining weapons please free to call us on 01484 644709.
- Use of Poor Quality BBs
Please don't use Cheap / Low Quality BBs in Airsoft Replicas supplied by us, if we find evidence that low quality BB have been used we cannot accept a return. Unfortunately, more and more RIFs booked in to our workshop with damage caused by a poor choice of BB. Poor quality BB’s are BB’s which have been manufactured in a location with poor quality control, resulting in ammo which breaks easily, has mold lines, injection marks or poor weighting ratio. We recommend using BBs supplied by: ASG, G&G, King Arms, BB Bastard, and Amoeba. If we feature the BBs on our website they are safe to use with your Airsoft Weapons.
- Damage by Dropping, Force Damage and Debris
Although Airsoft Guns are typically built and designed to last they are Toys, and are not manufactured to the same quality as Real Firearms. As such, dropping, hitting, throwing, and dipping in mud can cause permanent damage to Airsoft Replicas. We cannot accept returns of weapons that have been obviously mistreated, with parts missing and broken.
- Use of the incorrect Charging unit
Please ensure that when charging batteries the correct Charging unit is used. For example, do not use a Li-Po Charger to charge a Ni-Mh battery, or a Ni-Mh Charger to charge a Li-Po Battery. Please read all supplied instructional material, as we cannot accept the return of items damaged in this way.
- Use of 11.1v or Higher Li-Po Batteries
High Voltage / Discharge batteries can cause permanant damage to AEG internals, please see the section below for further infomation.
Airsoft AEG Specific Returns
11.1V LiPo batteries are for use in highly tuned and modified AEGs ONLY. The use of an 11.1V LiPo, 10.8V NiMh/NiCd or higher voltages voids all warranty on all AEGs supplied by Patrol Base Ltd. This includes units where Manufacturers, suppliers, other retailers or the Airsoft media state that a unit is 11.1V LiPo ready.
Returns Related to included Free Chargers / Batteries
Unfortunately we cannot accept returns of Batteries and Chargers that comes supplied in a bundle with a weapon as these are considered free gifts and are typically of a lower quality than other available chargers and batteries. For example, batteries supplied for free with weapons usually features a low mAh rating and feature a low charge capacity.
We recommend that when purchasing an Airsoft Weapon you also purchase a new Battery and Charger (if required) for maximum reliability.
Our returns address is:
Patrol Base Limited,
Unit 5 Dale Street Mills,
Frequently asked Questions
What is your returns period?
Our returns period is 14 days from when you initally recived the item, if you no longer want the item you can return it to us with the origional packaging. However, we will be unable to refund your postage.
How long is your warranty period?
The warranty period for all items we sell is one month from the reciept of your product. We can replace your product if was recieved damaged or broken through normal use, but not if it was through user error. If the item is found not to be damaged through user error, we can refund your postage. Please contact us to discuss replacement or the fixing of your item.
How do I arrange a return?
To arrange a return please contact us via Telephone and we will talk you through the steps required to return your items. This typically means filling in a returns form and posting it back to us. If the product is faulty, you will recive a refund for the cost of your post.
How do I get a returns form?
To recieve a returns form please contact us via Telephone and we will E-mail you a form to print out and fill in.
Who should I use to post return items?
We suggest that you use Royal Mail 2nd Class Tracked, as it allows us to tell how much you have been charged.
Can I cancel orders which have not been dispatched?
You can cancel any order that has not been dispatched. Please call our Customer Care team on 01484 644709 between 9:30am and 5:00pm
What is your returns address?
Patrol Base Limited,
Unit 5 Dale Street Mills,
How can I contact you?
You can contact our order processing department using the following options:
- Telephone: 01484 644709
- E-mail: firstname.lastname@example.org
- E-mail: email@example.com