COVID-19 Update 4.0

COVID-19 Update 4.0

Tl:dr version:

  • Patrol Base Online is still open and processing orders.
  • The Patrol Base physical store is shut.
  • Halo Mill CQB is OPEN
  • Halo Mill: Proving Grounds next event is OPEN

Make sure you read the entire article for more detailed info!

With the UK slowly headed down the path back to normality, we thought we would drop in with another update for you guys; just so you know what's going on at Patrol Base.

We're still shipping online only, have the largest stock of any UK retailer, and are still operating ONLINE as normal.

We are pleased to announce the return of our premier outdoor Airsoft site, Halo Mill: Proving Grounds. With permission from everyone between the Council and Local Police, we hosted our first Airsoft Game of 2021 to great success.

Halo Mill: Proving Grounds has undergone several changes to maintain safety at our events:

  • A rebuild of the Safe Zone to remove dividing walls, allowing air flow
  • Changed game rules to avoid close contact with other players (no medic rules for example)
  • At least one member of staff dedicated to cleaning duties only
  • Several hand wash stations have been installed
  • Players are asked to wear face masks unless exempt
  • Risk assessments have been carried out in line with local Health Authorities

Whilst non-essential shops have returned to the UK, we unfortunately still do not feel we can open our physical store for visitors safely. This has been particularly highlighted for us by the gratuitous amount of visitors we have had attempting to visit us over the course of lockdown. It only takes one small mistake for all our hard work to come undone, and our customers and staff that we care for so much will be put at risk, and so we hope you understand our position. We also feel that your experience in the shop would be impacted by the intense amount of cleaning we would need to perform between customers, and so are still exploring other avenues and options for getting you guys back into your favourite physical UK Airsoft Shop!

Whilst the physical store has been closed it has allowed us to fully focus on our Online Service. We have made several changes and hired new staff to ensure that you guys are getting the best support possible before and after purchasing. We are still offering Next Day UK Delivery, No-Quibble Returns, Price Matching, Interest Free Finance and Two Tone Services, with Chat Support available on the Website, as well as a fleet of Customer Service staff awaiting your call or email.

Experience the new 'normal' by making an order today! If you place an order between the 12th April and 19th April 2021, you'll be automatically entered into our latest fantastic prize draw, with a chance to win one of several incredible Airsoft Guns. Read more here.

Online orders are still available, and continuing to be shipped. Though our physical shop is closed, the warehouse continues to function as normal.

IF YOU COME TO OUR DOOR YOU WILL BE TURNED AROUND.

We will be managing the tier restrictions internally in a way that you should see no change in the level of service you currently receive.

Our couriers are continuing to provide the same level of service, but we will keep an eye out and let you know of any changes they announce. Please note that as the volume of online orders continues to increases across the country there may be some delays with couriers, we apologise for any inconvenience caused.

Should you need help you can still get in touch with customer services for your questions via the Contact Us Page.

Halo Mill: Proving Grounds has reopened after several changes to the site and risk assessments. More details above. 

Gamedays at Proving grounds are back to normal (Usually the First Sunday of every month).

If there are any changes we will update you as soon as possible.

"It is with a tinge of sadness that we have to close our retail store tomorrow (Saturday 21st March) until further notice. We suspect its the first trading Saturday closure since the original surplus store opened 40 years ago.

We feel we must follow our Prime Minister's guidance for the protection of our dedicated staff and loyal customers. Our online store remains open for business with all delivery options being so far unaffected.

We are fully stocked and if its not on line its on its way or ‘they haven’t made any’ Thanks to all our suppliers and customers old and new for their continued support during this difficult time.
We look forward to resuming business as usual and welcoming friends back for heroic skirmish tales and banter. Stay safe and look forward to welcoming you all back as soon as we can.

Chris, Simon and all the Patrol Base team."

Please note that online orders are still available, and service is unaffected.

Please note that when the site re-opens, all existing COVID rules will still apply, and the site will be pre-booking only with no walk-on.

For more information please see the Halo Mill Airsoft Facebook Page.