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Terms and Conditions

Website and Terms of Use

The most important condition is this: please enjoy using our websites and catalogues, and we hope they make it easy for you to find products which will delight and help you.

Please don't copy anything from our websites and catalogues other than for your own use; please don't change them and then redistribute them; and please don't use them to conduct activities that breach any laws or infringe any third party's rights

Our websites and catalogues are as accurate and as up to date as we can possibly make them, but we reserve the right to make changes and (because we are human) to make the occasional error

Guarantee

We want you to be absolutely happy with our products and services, so we provide the simple Patrol Base guarantee:  if on receiving your item you are unhappy with your item for any reason than simply send it back to us. We will replace or refund the item.

This guarantee ensures that if you are unsure about what you are purchasing you have the peace of mind of knowing that we are here to help. In addition, if you decide that you made a mistake or you change your mind then please send the goods back within 14 days of receipt. Sadly, this can only apply to standard range products; we cannot accept back any item that has been made to order i.e. two tone Airsoft equipment or custom guns.

If you do decide to return anything for whatever reason then please see the information about how to return products.

Weapon Specifics

The stated Feet Per Second (FPS) listed is based on the first unit taken into stock from our suppliers. We check this ourselves in store using SKANAR Brand Chronometers. Subsequent units on new deliveries or new production runs may deviate from this figure substantially. If the power level of the unit is of particular importance to you, the end user, please contact us at the time of purchase and we will try our best to cater to your needs.

11.1V LiPo batteries are for use in highly tuned and modified AEGs ONLY. The use of an 11.1V LiPo, 10.8V NiMh/NiCd or higher voltages voids all warranty on all AEGs supplied by Patrol Base Ltd. This includes units where Manufacturers, suppliers, other retailers or the Airsoft media state that a unit is 11.1V LiPo ready.

Modified Returns

Please note, we can only accept returns which are returned to us unmodified from their original state. This includes changes or permanent modifications to the Internal or External components of the weapon, included but not limited to: Gearbox Work (Such as Gears, Pistons, Triggers, Nozzles and Motor), or Barrel Cutting, Changing, Spraying of the Weapon, Removal of Two-Tone. This includes disassembly weapons, with the exception of expected maintenance (Such as Pistol Cleaning, or Barrel Cleaning).

We cannot accept returns which have had work carried out by other Retailers, or Airsoft Techs such as an attempted repair. 

User Error

If any problems arise from user error we cannot accept a retun, however we will help you in repairing the problem. Examples of User Error are, and not limited to:

  • Weapon Modification
    We do understand that users like to modify their weapons, however, once a permanent modification has been made, or if the weapon has been taken apart outside of expected maintenance (Such as Pistol Cleaning, or Barrel Cleaning). 
     
  • Stripping a Weapon Completely during Cleaning
    Typically, stripping and cleaning a pistol only entails splitting the Slide and Frame, and cleaning the Barrel, wiping dirt from moving parts and applying fresh lubricant. Removing parts, such as the trigger mechanism, and damaging them is concidered user error.

    Typically,  stripping and cleaning an AEG / Gas Blowback Rifle entails removing the inner barrel for cleaning. Any further work, such as Gearbox Maintainance, should be carried out by our Shop Technicians.

    For further help on maintaining weapons please free to call us on 01484 644709.
     
  • Use of Poor Quality BBs
    Please don't use Cheap / Low Quality BBs in Airsoft Replicas supplied by us, if we find evidence that low quality BB have been used we cannot accept a return. Unfortunately,  more and more RIFs booked in to our workshop with damage caused by a poor choice of BB. Poor quality BB’s are BB’s which have been manufactured in a location with poor quality control, resulting in ammo which breaks easily, has mold lines, injection marks or poor weighting ratio. We recommend using BBs supplied by: ASG, G&G, King Arms, BB Bastard, and Amoeba. If we feature the BBs on our website they are safe to use with your Airsoft Weapons.
     
  • Damage by Dropping, Force Damage and Debris
    Although Airsoft Guns are typically built and designed to last they are Toys, and are not manufactured to the same quality as Real Firearms. As such, dropping, hitting, throwing, and dipping in mud can cause permanent damage to Airsoft Replicas. We cannot accept returns of weapons that have been obviously mistreated, with parts missing and broken.
     
  • Use of the incorrect Charging unit
    Please ensure that when charging batteries the correct Charging unit is used. For example, do not use a Li-Po Charger to charge a Ni-Mh battery, or a Ni-Mh Charger to charge a Li-Po Battery. Please read all supplied instructional material, as we cannot accept the return of items damaged in this way.
     
  • Use of 11.1v or Higher Li-Po Batteries
    High Voltage / Discharge batteries can cause permanant damage to AEG internals, please see the section below for further infomation.

Returns Related to included Free Chargers / Batteries

Unfortunately we cannot accept returns of Batteries and Chargers that comes supplied in a bundle with a weapon as these are considered free gifts and are typically of a lower quality than other available chargers and batteries. For example, batteries supplied for free with weapons usually features a low mAh rating and feature a low charge capacity.

We recommend that when purchasing an Airsoft Weapon you also purchase a new Battery and Charger (if required) for maximum reliability.

 

Price Match Promise

We are always happy to try and price match our products with lower prices online or in store. For any online sales, simply use the Price Match button below the 'add to basket' button on any product page and one of our customer service team will let you know how to proceed with an order.

We can price match any UK Based supplier with the same product in stock at the time we check the price. We cannot take any postage costs into account of our pricing.

For a Price Match to be Valid it must meet the following criteria:

  • The Store / Retailer must be a UK, £(GBP) Trading, VAT Registered Company
  • The product must be in stock
  • The price match must be done on the same day of the order / purchase

We try to check pricing as often as possible, but we sometimes miss things! If you manage to find the product cheaper somewhere else please let us know!


Pricing & Stock

We try to make sure that pricing is as accurate as possible. The correct price for any product is that displayed on the website at the time we receive your order. If we make a mistake on price and it is higher than it should be then we will refund the difference.

We will always try to give you the best possible deals and to be as fair as possible on price.

If an item is on sale, it might have been sold in our retail store. If so, the 'was' price will always be the highest price in the last 12 months via any of our companies, and it will have been at that price for at least 28 consecutive days. The 'now' price will always be the lowest price it has ever been via any of our companies, websites or retail store.

We also try to make sure that stock levels are as accurate as possible, and we always try to keep items in stock ready to be sent to you as soon as you want them (this includes our suppliers where some items are delivered directly to you).

Items on sale might run out at any time. Once we have run out of stock we will not be able to accept any orders for the item.

Ordering & Payment

Orders are only accepted when we dispatch them. We might not be able to accept your order if:

•           Your funds don't clear, whether you are paying by credit card or cheque

•           We have made a pricing or product description error

•           A product is out of stock, is not available, or was a sale item and all stock has cleared

•           We believe you are not using our website responsibly

We care a lot about protecting you from fraud. If we suspect that your card has been stolen and someone else is using it then we will not sell the goods to them. For this reason, we reserve the right to refuse any order.

We accept credit card and debit card payments via our secure website or over the phone.

Delivery

Please "Click Here" to read our Delivery information

Cancellations & Returns

You can cancel any order that has not been dispatched. Please call our Customer Care team on 01484 644709 between 9:30am and 5:00pm or log onto the website and check the status of your order in your account.

If you do want to arrange the return of an item, simply call our friendly Customer Care team on 01484 644709 from 9:30am to 5:00pm and they will explain how to return the items.

If you are returning a product because it is faulty or something is wrong then we will pay for it to be returned to us. The Customer Care Team will arrange for cost you incur to be refunded.

You can return any item for any reason whatsoever, even if you have just changed your mind, within 14 days of receipt of the order. This is in addition to your rights under the Consumer Protection (Distance Selling) Regulations 2000.

If you do send goods back for any reason other than a fault you will normally be asked to pay the carriage charges – we could offer this for 'free', but of course there's really no such thing, we would just have to recover the costs in our prices. We would rather be completely straight with you, keep our prices as low as possible, and just ask you to pay if you choose to return anything.

Our returns address is:

Patrol Base Limited Unit 5 Dale Street Mills, Dale Street, Huddersfield, HD3 4TG.

Registered office:

Patrol Base Limited, Unit 5 Dale Street Mills, Dale Street, Huddersfield, HD3 4TG;

Company Registration Number:

6906085; VAT Number: 975 9216 72.

Two Tone Service

Patrol Base Limited provide a service where Airsoft models/realistic imitation firearms (RIFs) can be altered from their original state by covering a substantial proportion of the RIF with a bright colour. We reserve the right to coat or paint whatever parts of the RIF we deem necessary for the RIF to be a 'two tone'. We will always make every attempt to minimise colour on areas of perceived wear but this can not be guaranteed in all cases. Similar RIF models could, in some cases, be painted differently.

A two tone service can take up to five working days to complete from the first full business day after the purchase date.
 

The intent of the service is to provide an option to purchase an Airsoft model/RIF for those who are 18 years of age and above and who do not hold a recognised valid Airsoft Defence*.

The onus is on the seller of a RIF to make sure they only sell to a legitimate purchaser, prosecution could result as a failure to do this.

The only groups of persons now allowed to purchase RIF's are Film,TV, Museums, Theatres, Crown Servants, and persons engaged in Re-enactment activities, and airsoft skirmishing. All these purchasers must be over 18 years of age.

The colour will usually be Krylon Patriotic Blue but we reserve the right to change this colour without warning. We have chosen this coating as, in our experience with several other coatings, Krylon can be applied easily and has better long time performance.

The service is a paid for addition to a RIF purchase. We do not provide the service for RIFs purchased at another retailer. Due to the nature of some substrates the coating/paint may be removed on points of abrasion wear such as hand guards, pistol grips, pistol slides and rifle stocks. We do not warrant the paint finish quality or adhesion properties. If we use Krylon the paint is said, by the manufacturer, to be 'chip resistant' after seven days. We do not guarantee a 'standard' of paint finish or coverage.

Solvents, oils etc may have an adverse effect on the paint and may in some cases cause accelerated wear. As we often are able to ship a two tone prior to the elapse of the seven day cure time some paint may wear off on high points whilst in transit. If you would like you two tone purchase to be shipped after the seven day cure time please telephone the office as soon after placing the order as possible.

The date of two tone application should be hand written on your invoice sent with the order. If this date is not present then a record is kept in the workshop diary and we would be happy to confirm any dates on the telephone.

Although we may be able to fulfil and deliver your order before the seven day cure time we do not recommend handling the two tone areas until this time has elapsed.

We limit the amount of overspray where possible to minimise any effect on the correct function of the RIF. Some overspray may be present where masking is favoured over complicated disassembly.

Once painted we are unable to take the product back for a refund or store credit. If on receipt a new RIF does not fire BBs or is thought be in some way faulty then contact Patrol Base in the first instance by TELEPHONE during business hours stated on this website. Do not under any circumstances attempt to diagnose or fix any issues by disassembling the RIF in any way no matter how small. Any attempt to do this will invalidate your option to have the issue diagnosed and if applicable,Tone fixed at no cost to yourself.

Once a two tone order is placed the two tone service could begin immediately. If, once an order has been placed, you wish to cancel you must call the office line 01484 644709 during office hours and confirm with a member of staff that you wish to cancel. If work has started on the RIF we may not be able to provide a refund for that part of the order.

If for any reason the above terms are in anyway unacceptable you then please do not order the service. Placing and completing a two tone order on our website or in store means you have read and accepted the above terms.

*For full details of Airsoft Defence please see http://www.ukara.org.uk/aboutus.php and http://www.ukara.org.uk/questions.php

NB - to remove a two tone coating or paint could be construed as 'manufacturing a realistic imitation firearm' and as such that person could be prosecuted.

 

Ref: Violent Crimes Reduction Act 2006 section 36 (1) (b)


The Legal Stuff

You agree not to infringe the copyright of our websites and catalogues or any other intellectual property (for example by copying and reusing images).

Our websites and catalogues are produced as accurately as possible, but to the fullest extent permitted by the law we make no representations, warranties (express or implied) with respect to the content.

We exclude to the fullest extent permissible by law any and all liability howsoever arising for any faults, inaccuracies or omissions relating to our websites and catalogues and the unavailability of our website.

No director, employee or representative will be liable whether in contract, tort, negligence or otherwise, for any loss or damage whether direct or indirect arising out of or in connection with your use of our websites or catalogues, including, without limitation, damage to software or hardware, economic loss, loss of data, consequential damage, loss of or damage to property and claims of third parties.

None of these exclusions and limitations are intended to limit any rights you have as a customer, or any statutory rights which may not be excluded, nor in any way to exclude or limit our liability to you for death or personal injury resulting from our negligence or that of our agents, representatives or employees.

Each of the above exclusions and/or limitations shall be construed as a separate and severable provision of these terms.

If any court holds any provision of these terms to be void or unenforceable, it shall be deleted and the remaining provisions shall continue in full force and effect.

These terms shall be governed by and construed in accordance with the laws of England and Wales, and you agree to submit to the exclusive jurisdiction of the Courts of England and Wales.

By registering or placing an order through the website you confirm that you have read, understood and agree to these Terms and Conditions in their entirety. If you do not agree to these Terms and Conditions in their entirety, you must not register or order any product or service through the website. We reserve the right to change or amend these Terms and Conditions at any time and without notice to you. The latest version of the Terms and Conditions will be shown on our website. We recommend that you revisit this page regularly to keep you informed of the current website terms that apply to your use of the website. By continuing to access, browse and use this website, you will be deemed to have agreed to any changes or updates to our website terms.

We make every effort and have taken all reasonable precautions to try to ensure that prices quoted on the Website are correct and that all products have been fairly described. All goods are sold subject to availability and prices of products may change from time to time. We also reserve the right to change the price of any item on the Website where that item has been priced incorrectly. If we find the price of the goods you have ordered has changed from the amount set out on the Website when you placed the order with us, we will contact you and ask if you wish to proceed. If you confirm that you do wish to proceed then please remember that we will still not be under any obligation to supply the goods until we have confirmed that we have both accepted your order and that it has been dispatched. No contract will exist until we have confirmed this. If you confirm that you do not wish to proceed, your order will be cancelled and neither of us shall have any further liability to the other.

We take every reasonable care to ensure that product descriptions, measurements and specifications are accurate but there may be variations between these and the goods supplied. Whilst we try to display the colours of our products accurately on the Website, the actual colours you see will depend on your monitor and we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery. All images used across the website and e-mails, especially those used in graphics and banners, are for illustrative purposes only.

When you register or order online you will be given the opportunity to receive information from us about our products, promotions or special offers. If you do not wish to be contacted for such purposes, please ensure that you tick the appropriate box as you go through the process. You may unsubscribe from our contact list at any time by clicking on the unsubscribe button on your email, by changing your preferences in the “My Account” section of the Website, by emailing us or by telephone.

 

 

Need Help? Call a specialist on 01484 644709

Monday to Saturday 9:30am to 5:30pm, but don't forget our late night Thursdays 9:00pm closing!

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