Customer Reviews

Order process was very easy, communication was good and the item was delivered on time with no issues

Staff were very helpful to get me the correct product my requirements

Every purchase has been exactly as advertised with updates at every stage and any issues I have had were fixed in a fast time frame

Patrol base do struggle with customer service - they take forever to answer their telephone and do not generally answer emails.

On a more positive note - when things go wrong they do not hesitate to act and solve the problem quickly

Price wise they are very competitive and carry some products exclusively - Delta Army Freya is a great example.

I would recommend them, they need to work on customer service but generally are a good choice.

All good order received but following reviews on YouTube and as a newbie I thought I would have had the M90 spring as my own downgrade but it was installed already and no M110 spring! So got M120 off eBay so that’s sorted I am using it for target/Distance in garden as I know in game play the FPS could possibly too high so all good would recommend 👍🏻

Fast delivery and good price

Good customer service, good prices. Disappointing that they sell certain brands of cheap poor quality bbs however and also have had issues with some products.

You do a vèŕy good ßèrvìcè thankÿoʻu

All as advertised… super new M4AR15…
Very happy…

Fast delivery.

I would like to thank you for your help with the equipment I perched. I arrive on time and the quality was spot on. I had an issue with one of the clips for a glock, it had gas escaping from the clip. I spoke to one of your staff, and they walked me through the issue. In the end I was somthing I was doing wrong. The staff I spoke to were professional and polite.

There ok customer service quite poor

Everything was great!

Not sure what to say. Items arrived as ordered in a reasonable time frame.

fantastic amount of stock, very good info, and great service.

I've been airsofting for around four years now.
The majority of my kit comes from Patrol Base.
They have an amazing selection of stock and I love browsing.

Service has always been excellent, I've always been more than happy with my purchase.
When I have phoned with an enquiry, the staff are courteous and respectful and have always resolved any issues.
Big shout out to Natalie, Joe and Josh for all their help and advice,big shout out to the rest of the Patrol Base team, including Stue, keep those pbtv videos coming.
Looking forward to seeing you at NAF

If you have time to spam me with emails regarding feedback you should have the decency to A. Do a good job B. Respond to the email I sent regarding the poor service I received when I called in,

Don't charge extra for next day shipping if you are incapable of providing the service to the timescales you outine on your website,

There is a reason I avoid using your store where possible and will continue to do so.

A bit shakey out of the box compared to the specna arms flex. Doesnt seem to lock back for access to the hop up like the flex does. Bolts rusted after one use outdoors. A little disapointed in the performance out of the box. Though i am sure i can fix it.

Very impressed with items bought quality is good .
Ol

Never had any problems with the service or items iv recieved,they emailed to say they ran out of stock and offered alternatives, for the plate carrier I ordered, choose a different colour.. rattle cans did the rest

Gotten 2 orders so far, fantastic quality of gear no doubt a great online option, fast delivery and even on the long wait items

Really excellent service and good products

Patrol base is a one of a kind store.

Easy to navigate the website. Quick delivery. Good products.

Awesome service

Always good experiences

Nice people and very accommodating

I got a rapid service from patrol base and
Would recomend them to anyone who. Wants
Items. That they supply

Like this company they do what it says on the tin, will be using them again, only problem I had was delivery UPS, just left a note, didn't knock and dumped it off at garage but otherwise would recommend this company 😊

Easy to navigate site, fair prices, great customer service.

Easy to use site and fast turnaround. No problem at all.

Pellet getting jammed sometimes well actually jammed so have to clear it with small metal rod but other than that all good

1st class choice and service, my go to for Airsoft supplies.

I have always given PB five ⭐️, my last few purchases not so good. No confirmation email after purchase. One item defective and returned. I had to chase three times to get a refund which took about a month. This is way below their usual faultless service.

Very good product for Airsoft and affordable for what you get.

A truly amazing company for speed of sending products out in all honesty I think they are the best or at least one of the best Airsoft companies out there thank you

The products in the store are excellent but the system is very "clunky" and many of your offers are hidden or at best very difficult to find.
The addition of purchases made where they can meet up before shipping are still packaged separately increasing shipping costs to the buyer and reduces the sales offering to add possible other products and link them to the original sale with eg a countdown clock until midnight the same day or 0800 the next morning.
Iv been requesting a company account to be set up but nobody will engage with me so far.
Once you learn to work with the system it is ok but you are losing sales I am sure.

I do think you have a great offer and the technical guys have been a great help.

Great and varied product range. Competitive prices. Fast dispatch.

Order arrived on time

Fast delivery, items work great and not overpriced