Customer Reviews

Positive experience, good customer service

Have had several purchases via patrol base. Have spoken to them on the phone about purchases I was umming and ahhing over. Never felt rushed off the phone. Guys had loads of time and helpful info.

So far all my experiences have been positive.

Joe went above and beyond!

So I made an order for a two tone Airsoft gun and realised that it may take a while to be delivered. I go to the USA for a work placement and was hoping to get it delivered before the 30th. I call Patrol base customer support and after a short wait I was connected to Joe.

Joe couldn't of been better! He explained the process to me and said that he's going to try his best and to expect the delivery to come within the next few days instead of the expected 2 weeks!

This was a perfect resolution for my issue and Joe went above and beyond for me. This is my first order with patrol base and before I've even got my items I already love the company and will definitely be placing any future orders with them.

If you see this Joe: THANKYOU!

Can't wait now for my rifle!

Excellent customer service

Excellent customer service. My son’s airsoft gun decided to stop working but the team advised him which to get and sorted him out with a replacement the next day and worth more. wow!!! Thank you I have one happy son. Nice to know can buy with confidence. Highly recommended

My third time ordering with patrol…

My third time ordering with patrol base. Excellent company with friendly and helpful staff.

Was not happy but got sorted

Placed an order for a RIF which was said to cost £90.
Waited 3 months and told it was ready to send but now cost is £170.
I know VAT and delivery had to be added on but this is a joke.

EDIT: Spoke to Natalie and made a deal so its definitely worth contacting them to sort out any problems you have.

Brilliant site

Brilliant site. Very friendly, helpful and amazing staff, especially Natalie who helped resolve my issue. Definitely my favourite website. Would recommend to anybody who's into or getting into airsoft.

Excellent service and prompt delivery

Excellent service and prompt delivery

Get service

Send your order out on time and gets to you no issues. Great selection of gear to buy. Just a shame my bank account doesn't stretch that far yet

My experiences. Excellent!

I have dealt with this company for about a year. They never cease to amaze me with the quality of products and excellent customer services. All the staff are extremely knowledgeable with in depth information about airsoft and equipment.
I have just spent an hour or so on the phone with Adam who has been brilliant in explaining different aspects of the mechanical workings of a sniper rifle. He took the time to spend all his useful information with me. I’m very great full to him for his explanations and useful advice. Really nice guy! Many thanks and highly recommended company!

New to buying a airsoft gun

New to buying a airsoft gun. This company/website made it very easy. I payed using klana which also was quick and easy.
My order came like 18 days early, which was a nice surprise. As soon as my order was dispatched, I was able to track the parcel. Again this was quick and easy to do.
The actual gun was excellent right out of the box. I had it made two tone as I'm new to airsoft. This was done to a high standard and looks great.
Will be using this site for all my further airsoft purchases. Sorry, also must say great prices. Got what I wanted cheaper than expected.

Top notch airsoft retailer!

If I could give it 6/5 I would - called PB today to ask about a RIF order (VFC Sig MCX Virtus) as I'd not had any shipping confirmation and have a game day this Sunday and was hoping upon hope that I'd have my new pewpew for the game.

Spoke to Natalie, who said she would personally go to get the order picked in the warehouse by the team and try to put on a Saturday delivery for me; lo and behold she calls back with the good news 15mins later that it's getting out to me for Sunday!!

Big thanks to Natalie and the PB team for helping, looking forward to receiving my RIF to put some use in at this weekend's game - will edit with a follow up on how it is when it arrives (and will note that I'm expecting good things as all my previous RIF orders from them have done nothing but sing when I use them, even to this day).

Great airsoft retailer, always my go to when I need something, can't recommend them enough!

*Edit to follow up: RIF came in perfect working order, performs like a charm, thanks again team at PB for the outstanding service!!

Great quality service as always

Great quality service as always. Had an issue with my UKARA, the sales team called me up and told me how to resolve. Very helpful and friendly with fast delivery.

After a mixup with my order

After a mixup with my order a very helpful girl fixed my order went above n beyond to try rectify the order thx Natalie excellent customer service Dan

Excellent service

Excellent service, very helpful, super fast delivery, great communications, will defiantly be purchasing from you again.
Thanks Natalie for all your help.

excellent as always and great service

excellent as always and great service

Fantastic customer service

After some initial worries and confusion caused by the bank holiday chaos online, I eventually got through to a lovely woman called Natalie. I explained my situation, and after a heartfelt apology for the delay in answering (caused by an apparent power cut), she found my order, personally picked it, packed it, and sent it out next day delivery. Outstanding customer service. Will be a returning customer.

Excellent customer service and…

Excellent customer service and extremely hight quality products. I would definitely recommend patrol base for any Airsoft purchases.

Excellent online service

Excellent online service
Always deliver on time some time earlier then except

If a problem they notify you by phone if they get a hold of you they email really good one good UK store

Reliable service

Reliable service, maintains constant communication from ordering to delivery. Flawless quality of delivered products to date.

patrol base delivers products

patrol base delivers products. good customer service

everything is good just wish more things were in stock faster

everything is good just wish more things were in stock faster

Excellent product knowledge and fast delivery

Never bought a rif or pistol yet but have bought optics and other tactical gear, never let me down excellent product knowledge.

Hasn't arrived

I paid for next working day delivery and I'm still waiting for it now. About 5 days late.

Above & beyond what was expected

Update: 10/5/22

At the time of my initial review i stand by what i said, it was an accurate review of my experience, however. Since then i have been conacted by Patrol Base and spoke to Natalie from their customer service department, the weapon was returned at no cost and given a full and complete rebuild and returned to me faster than was previously stated. the weapon has been tested fired and inspected and i think it actually works better than it did before.

So the 2 key questions.

Has patrol base solved my issues? oh yes, above and beyond,

Would i buy from them again? without a doubt, i already have my eye on two new weapons.

a side note, Natalie is a shining example to other companies about how to deal with problems and issues with their customers, if the bosses at patrol base reads this then i urge them to give her at the very least a raise for her work ethic.

Original 1 Star Review 30th April 2022

Title: Poor quality and no customer contact
Bought a "new" weapon and battery, my 3rd from patrolbase, the previous two have been excellent weapons. my recent one however has been a huge let down. i paid alot of money for a new weapon and the two tone service, when the gun arrived there was a rattling in the box, on opening it i found that the bag holding the rails and grips had been left open and all the screws were loose in the box and had scratched the paint work. the box was also missing the strap and manual.

i emailed customer services about the issue as soon as i found the problem but as yet have heard nothing at all back. i dont like the fact i have paid alot of money for a new weapon and paint job for it to arrive in a damaged condition with items missing. i wont be buying from them again.

Updated! Natalie is great

Had some initial problems with my defence, Patrol Base attempting to get in contact but the Email never reached my Inbox or Junk mail.

Once in contact, Natalie was able to put things right and get my order sent out that day! I had sent messages on their online widget but were not received so it was just miscommunication really!

All is well now

Bolster Armouries

I’ve recently bought the onyx spr bolster armouries. Fantastic rif, words don’t do it justice. Sent it in for the first service which Patrol Base paid for it to be picked up and re delivered and all this was done in 2 days. Absolutely amazing service. For me the best airsoft shop.

Top company

Had loads of stuff from these guys, only ever had one problem and that was sorted really fast by Natalie in the office she is a credit to patrol base
👍🏻

amazing

amazing, i had ordered a pistol that went out of stock so they gave me a better pistol and price matched it to what i had already paid, abolutly amazing customer service aswell

I have purchased a few guns etc and…

I have purchased a few guns etc and never disappointed...UNTILL NOW...I received a Desert Eagle l.6 co2 black and I added a spare magazine. It disappointed me. After watching Stu I really thought this would be some fantastic weapon and what it is really, is a cheap nasty not well made and has a plastic feel and weight, in fact nearly all of it is plastic or to be correct polymer. It constantly miss fires even after break in and small oiling. I would not have spent money on this if I would have thought it was such rubbish. Please Patrol Base don not spoil a very good reputation by selling such rubbish.

Absolutely amazing service by Natalie

Absolutely amazing service by Natalie, very personable, and went above and beyond to help me (Even though it was my mistake). highly recommend this company 5* all the way.

Bad delivery

Late delivery, bad condition of package

Impeccable customer service

To be honest, I have bought countless items and RIFs from PatrolBase and it has always been my first choice when it comes to Airsoft.

Recently I wanted to purchase a sling and it was kind of last minute, and I noticed there isn't a next-day delivery option anymore. So I gave PB a ring and Joe assured me that he can solve that problem. And he did! My sling arrived just in time before I need it.

So I don't know why people are complaining about their customer service when people like Joe exist in PB.

Could do better!

So after ordering my Rif, with next day delivery, after 2 days i was surprised to have not had any tracking information supplied, I called up and spoke to someone who, tbh was quite a decent chap. After seeing i paid for next day delivery he said instantly they would refund the postage which was nice, then he looked into my order and told me the rifle i ordered actually wasn't in stock and it had been a mistake and they were planning on calling me to see what I wanted to do. They then offered to help me look at what else was around the same kind of market and once i found something i settled on it was a little bit more than i had paid, they offered to discount the price down to match, (was about £20), had a dispatch email within an hour, but then we got onto the courier, UPS are absolutely shocking as they tried to deliver outside their delivery estimate window (Couldnt wait in all day), then when i requested for it to go to a collection point straight after getting the missed delivery notification it took a further 2 days to get there. Shocking. would do better going with a different courier.

Other orders ive had where I've not ordered Rifs have been bang on, quick dispatch and DPD deliver these so no issues with them.

Great company!

Great company! My go too place for all my needs.

Have used Patrol Base many times over…

Have used Patrol Base many times over the time I have been playing airsoft. Great choice of products with quick delivery. Pretty much my go to online shop.

Great service

Great service, I've ordered from them a number of times now and they have been really helpful, been clear about lead times and delivered on time.

Outstanding service

Patrol Base stock a huge variety! Great service, fast delivery, no messing. Gets the job done!!

Great support from the customer service…

Great support from the customer service team. ordered the gun Tuesday with standard delivery as that was all that was showing. Called Wednesday morning and they upgraded it to the Next day out of goodwill. Great service provided.

I had a good service and even though…

I had a good service and even though there was an issue with my ukara license it was delt with quickly and I received advice from customer services on sorting my issue, very pleased with them

Great place to shop!

Great place to shop! Competitive prices, good range of stock and very good service! Highly recommended.