Customer Reviews

Well packaged

Excellent service got my gun before the the date that I was given to me very happy with the gun A1 thanks

Quality item, speedy delivery.

This was the second time I ordered from Patrol Base and both times the delivery date they gave me changed on the day it was supposed to be delivered even though I phoned them the day before and was assured it would be delivered, causing me to lose days off work. When I emailed to complain I was fobbed off with a £3 postage refund and told to email another person who hasn’t had the decency to reply. I would not recommend this company to anyone and think their customer service is appalling.

very easy to deal with and competitive prices I haven't had to use aftershaves service yet so I can't coment I first saw them on YouTube and the content was very helpful I want a EAG pistol when I can afford it and will probably use them again.

Overall Patrol Base gave a good service, but DPD the chosen courier for Patrol Base let them down . 2 orders back to back failed to deliver . Patrol base was understanding with both orders ,they was late. I will buy from patrol Base again and recommend anyone to check the site. Prices are really good and the range of equipment and guns is good . I would have given 5 stars but courier let them down .

Just bought another lipo battery from you, it has a different plug connection to my rifle, not like the previous battery which is OK. Been trying to contact you by phone to see what options there are but unable to contact anyone your side.

WRONG HEX KEY DELIVERED

I had an AK105 that was a couple of months out of warranty.
Not only did the guys fix my AK but also posted it back to me free of charge.
Great customer service and going the extra mile.

Yeah Delivery was delivered only think it was 4 to 5 day's after ordering alot quicker tgan i thought would definately buy from Patrol Base again. 5 star's.

Great delivery and packed well. Will be using PB in future!

Love buying from these guys

I use patrol base for all my airsoft needs great kit for great prices never had an issue

Delivery is always prompt and always have my questions answered in a timely manner.

Great item (M4 Replica rifle), and superb service & advice. Super fast despatch.

It's a webley can't go wrong and delivery was good

Excellent as usual , only had good experiences with Patrol base and will continue to use them for my Airsoft stuff.

Great products, fast delivery

Amazing product fits well with my current loadsout can't wait to try it with new addons

Their customer service team has been pretty good but I've received two faulty products on separate occasions, this has led to me needing returns of these items. It would have been nice if something such as a refund of the next day delivery was added or a free upgrade to this delivery on a future order.

Would love to leave a review

But I didn't get the items! As I made a booboo and recentlyoved house and hadn't changed my address with my UKARA.

I've recently done so, but the email I received letting me know they were really nice and was very helpful!

Much appreciated the help and hopefully near the end of the month I can place the order again and leave a proper review!

Perfect comunication, fast delivery

Super fast dispatch and delivery times. Amazing range of products and reasonably priced. Highly recommend. 5* service

Good prices, speedy service and delivery is always on time.

Brought many airsoft weapons from this company after sales are good as two products which were sent back under guarantee was replaced by a new one.
Pity there is not a supplier in Birmingham like this as we have got none.

It great for getting yourself started for Airsoft

Bought for my M&P .22 rifle
Arrived in good time and easy to fit. I'm not an air softer but I do do practical rifle using this rifle which is based on the ar-15 platform.

Fantastic!

Such a great range of products, and very informative about said products! The reason it falls short of 5 stars for me is that whenever there is an issue that is being sorted, unless you take the initiative to call or email everyday, you will seldom get any updates from them. Other than that, atellar people as well as a stellar sercice

I have received mine with a leaking gas problem, but it was sorted very quickly.

My go to store for Airsoft everything ordered has arrived on time and good to go

Of all the airsoft shops I've used, Patrol Base are by far the most professional and trustworthy.

Always a good service. Prices not to bad. Delivery Always on time

Produce was as described and good quality, totally love the Eagle Commander

The website is easy to navigate and gives accurate stock and clear and transparent delivery cost. Quick delivery. Always informed at each step by email e.g. acknowledgement of order, despatch etc that can be tracked as well. Well packaged.I would have no hesitation to order from them again! Thanks!

Fast delivery, accurate guns, good to handle good to use very good service would recommend patrol base to everybody who is looking to buy any Airsoft items.

Just perfect quick delivery well packaged

Used patrol base quite a few times now and always have a excellent experience, items turn up on time or earlier than day given for delivery would highly recommend this company to purchase from

Hi there, um well all I need is this word ----- "EXELENT"
I've 5 pistols now , i tried a rifle bur with my arthritis i realized I couldn't load it without hurting my fingers, i asked to return it very easy and quick refund !! They offer advice from all departments which is ace as if your a beginner this is really helpful ! I love my pistols and advice from the um chat board got me a license as im disabled I could do the "skirmish" bit ! But I now have a license at £40 a year meaning I can have the all black and they keep your registration so not have to enter details every time ! That's handy ! Look these guys/girls are ace ! All the best to you all !

Great value items in the summer sale! Fast delivery and helpful staff on the phone to help with queries. Thanks!