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2,281 Independent customer reviews
Reviews.io (2,281 reviews)
Always decent service from PB
Have bought many items from patrol base customer satisfaction guaranteed Quick delivery
I've been using patrol base for a while now and I've had absolutely no problems with them whatsoever. Everything I've ordered gets delivered on or even before the estimated delivery time
Very good. I love my airsoft gun, I use it in conjunction with 2 air pistols . The gun works very well. I haven't had a problem with it. I would definitely recommend Patrol Base.
Great product, great price. Thank you.
Extremely disappointed. My order broke within just a few months, and it had only been used once per month for those months. Maximum 50 pellets fired at best in total now its unusable. Suddenly when I entered a new cartridge, the first bullet didnt just jam, it blew out the weapons silencer and completely jammed the reloading mechanism forever more. I heard such good things about this website and the gun looked great at first, I was going to leave a 5* review and become a regular customer. But with a breakage like that which hurt my hand so early I have to leave 0/5.
excellent service , My gearbox arrived bang on time and packed well ,
I had a small issue with the unit but had some very quick and detailed response from Jack in the workshop who was so helpful over a several e mails .
top notch service and great componants.
I had a small issue with the unit but had some very quick and detailed response from Jack in the workshop who was so helpful over a several e mails .
top notch service and great componants.
Very happy wioth purchase and delivery
Very sturdy product and works well
Very sturdy product and works well
All items received as ordered, delivery by DX did not arrive on first attempt,got within 1 mile of address then tracking disappeared, rescheduled for next day arrived just after delivery schedule.
Really amazing service and store, couldn’t ask for anything better. Would highly recommend!!!! :)
Excellent service great quality
I ordered a Nuprol M4 A.X.E stock which was good value for money, and very quick delivery.
comfy fitting and great value
I have been using Patrol Base now for the last 3 years and I can honestly say that without any doubt whatsoever they are the most reliable first class suppliers of Airsoft equipment in the UK.
I wouldn’t hesitate to recommend them to anyone entering the sport who may be looking for a reliable gear supplier.
The staff are excellent and the service they provide is first class and worthy of the 5 stars plus.
I have lost count of the number of orders I’ve placed with them and without exception they’ve never once let me down.
I’ve recently had and am still having an order and delivery issue with another company which is now into its 3rd month, I only used them because I was looking for something that this company only had ( except in reality they didn’t have it in stock and still don’t!!)
This is something that would never happen with Patrol Base and taught me a valuable lesson.
If you’re looking to buy or looking for information on any item the staff are only too happy to help. They all take their jobs and customer service seriously, they are highly knowledgeable in their products and that added with their exceptional delivery service you won’t go wrong with Patrol Base.
From a very happy genuine customer.
I wouldn’t hesitate to recommend them to anyone entering the sport who may be looking for a reliable gear supplier.
The staff are excellent and the service they provide is first class and worthy of the 5 stars plus.
I have lost count of the number of orders I’ve placed with them and without exception they’ve never once let me down.
I’ve recently had and am still having an order and delivery issue with another company which is now into its 3rd month, I only used them because I was looking for something that this company only had ( except in reality they didn’t have it in stock and still don’t!!)
This is something that would never happen with Patrol Base and taught me a valuable lesson.
If you’re looking to buy or looking for information on any item the staff are only too happy to help. They all take their jobs and customer service seriously, they are highly knowledgeable in their products and that added with their exceptional delivery service you won’t go wrong with Patrol Base.
From a very happy genuine customer.
Broke within 2 days, will not be buying from you again
I have purchased several items from across the range at PatrolBase from pistols to rifles and equipment and BB's and I have been satisfied every time with my orders which arrive often sooner than expected and with no fuss. I would definitely recommend PatrolBase as anyone's first stop.
10/10.
10/10.
Best website for Airsoft stuff imo and a lot of good stuff, just on a personal opinion wish they had more gas blow back rifles and more parts for upgrades but I can't really fault them for that.
A delay each day it says “being delivered today “ which just repeats each day even though I ordered express shipping. I assume as per usual it won’t arrive.
Every thing I ordered came carry quick
Fast and reliable good prices too
Putting 4 stars, due to first time wrong item was delivered with being a large case when ordered a X large case. When X large case arrived exactly what I was after got my G36k and P90 with 4 P90 mags inside with additional g36 mags linked together.
Good product and good service
Only place I know of that can convince me to buy a RIF no questions asked.
Great service from patrol base however rifle arrived broken and parts broken off, seems to be a Tokyo Marui issue
Very fast service
Good selection of gear, top rifs and a great back up crew, able to give advice or even help with returns. Used them for years and will continue to do so.
Seems to be almost impossible to get a reply from them. Should have read the other reviews before ordering. Livechat on the website is ignored, regardless of how many times you try or how long you wait, eventually it just gives up. Emails ignored. Waiting for an item for nearly 2 months (From EU warehouse, so will take longer, but was due by yesterday), yet no updates, no refund, no idea if it will arrive, or they will just keep my money. Will need to look to do a charge back. Don't recommend, read the other reviews first at least.
Solid website that’s easy to navigate, with a large and diverse range of stock. The layout is intuitive, making it quick to find products, and everything is clearly organised. Overall, a reliable and user-friendly shopping experience.
Excellent staff , very knowledgeable of products & recommendations
Absolutely fantastic
Excellent product. Excellent customer service. Excellent delivery time
Patrol base is very good customer service call them up with a problem. Sent me out a receipt return slip sent the gun back within a matter of 2 weeks before I knew it. The gun was back and it was fixed it's a very good customer service and offer great advice
Very professional and very helpful. 10/10
I like the range they have and fast delivery.
Everything easy and order went through preety quickly.Fast delivery as well.Great place to buy Airsoft stuff. Thank You 10/10
Very responsive and helpful with enquiries. Fast delivery.
The orange muzzle was broken off lucky I what the gun as a display item so I just gorilla glued it back in place & were the BB come out is clear so it still might work
Great customer service 👌🏻
Fantastic customer service website is very easy to navigate and delivery was spot on.
Good company
Package arrived on time
Package arrived on time