Customer Reviews

Bought 2 new rifles from patrol base. Great service and great insights on what to look for. Everything is good when the gear is working but the true value of a shop is when something goes wrong. How do they respond? Do they look after you and make things right or do they walk away and leave you carrying the bag!!
So something did go wrong with both new guns I bought and I’m glad to say that PB took care of business. There were some out there that were quick to share their experiences of PB when out in the field and I had hoped to prove them wrong. Thankfully they did. They recognised the issue with the guns (manufactures issue not theirs and they didn’t hide behind the usual “you changed the spring so the warrantee is void” nonsense. They dealt with me properly and timely which is what they would expect. Thanks to Gary @ PB for his service and expertise. This is now my go-to for all things Airsoft. 👊🏽

Quick delivery, and the items were exactly as advertised.

Very good service and delivery I would give you 10/10 if I could very happy with the service I will buy more stuff of the site 👍😉💯

Patrol base is a really good airsoft shop I would highly recommend it the staff are highly professional they're very helpful all deliveries are on time so if you want to go to a good air shop go to patrol base

Great quality product at an affordable price which was delivered as promised. Very happy.

Great options on equipment and discriptions of every item. Well priced and good delivery

I purchased a G3 from you and had an issue with it, very easy return to you and prompt comms, received a new replacement within two weeks, great service!

I purchased a £320 Airsoft and waited 4+ days with no dispatch.. when I rang up to see where it was the order had Never been sent to the package crew, and now the item was out Of Stock!! So not only did I pay 320, they sold my item to someone else. Luckily.. I replaced the item with something else from the Catalogue. But it wasn't as good.

Very good service

Excellent servise from sending order to receiving the item, no issues at all.

Arrived in good time and was well wrapped and packaged with enough brown paper which could have kept a fish and chip shop wrapping fish suppers for a week--Cant complain regarding service

Great service and super helpful. I snagged a Cybergun Desert Eagle, and seriously, the kick on this thing is wild! Plus, it's so well-balanced. Definitely recommend Patrol Base.

Delivery was on time and items well packaged. Exactly what you need

Still waiting to hear back about an item missing from the order

Items dispatched & arrived very quickly with a good courier

Well packaged

Excellent service got my gun before the the date that I was given to me very happy with the gun A1 thanks

Quality item, speedy delivery.

This was the second time I ordered from Patrol Base and both times the delivery date they gave me changed on the day it was supposed to be delivered even though I phoned them the day before and was assured it would be delivered, causing me to lose days off work. When I emailed to complain I was fobbed off with a £3 postage refund and told to email another person who hasn’t had the decency to reply. I would not recommend this company to anyone and think their customer service is appalling.

very easy to deal with and competitive prices I haven't had to use aftershaves service yet so I can't coment I first saw them on YouTube and the content was very helpful I want a EAG pistol when I can afford it and will probably use them again.

Overall Patrol Base gave a good service, but DPD the chosen courier for Patrol Base let them down . 2 orders back to back failed to deliver . Patrol base was understanding with both orders ,they was late. I will buy from patrol Base again and recommend anyone to check the site. Prices are really good and the range of equipment and guns is good . I would have given 5 stars but courier let them down .

Just bought another lipo battery from you, it has a different plug connection to my rifle, not like the previous battery which is OK. Been trying to contact you by phone to see what options there are but unable to contact anyone your side.

WRONG HEX KEY DELIVERED

I had an AK105 that was a couple of months out of warranty.
Not only did the guys fix my AK but also posted it back to me free of charge.
Great customer service and going the extra mile.

Yeah Delivery was delivered only think it was 4 to 5 day's after ordering alot quicker tgan i thought would definately buy from Patrol Base again. 5 star's.

Great delivery and packed well. Will be using PB in future!

Love buying from these guys

I use patrol base for all my airsoft needs great kit for great prices never had an issue

Delivery is always prompt and always have my questions answered in a timely manner.

Great item (M4 Replica rifle), and superb service & advice. Super fast despatch.

It's a webley can't go wrong and delivery was good

Excellent as usual , only had good experiences with Patrol base and will continue to use them for my Airsoft stuff.

Great products, fast delivery

Amazing product fits well with my current loadsout can't wait to try it with new addons

Their customer service team has been pretty good but I've received two faulty products on separate occasions, this has led to me needing returns of these items. It would have been nice if something such as a refund of the next day delivery was added or a free upgrade to this delivery on a future order.

Would love to leave a review

But I didn't get the items! As I made a booboo and recentlyoved house and hadn't changed my address with my UKARA.

I've recently done so, but the email I received letting me know they were really nice and was very helpful!

Much appreciated the help and hopefully near the end of the month I can place the order again and leave a proper review!

Perfect comunication, fast delivery

Super fast dispatch and delivery times. Amazing range of products and reasonably priced. Highly recommend. 5* service

Good prices, speedy service and delivery is always on time.

Brought many airsoft weapons from this company after sales are good as two products which were sent back under guarantee was replaced by a new one.
Pity there is not a supplier in Birmingham like this as we have got none.