Customer Reviews

Disappointed, i've shopped with Patrol Base 2018 and over that time things have gotten worse and worse.

Recently i tried to order a Kriss Vector v2 which was advertised as a bundle with 3 magazines for free - first problem, the item was listed in stock but couldn't check out. I'm told they didn't have the stock for the magazines despite advertising it.

They eventually let me know after emailing them that they're getting stock in as we speak and it will be soon. After 2 days it shows that i can order it so i decide to try and buy the bundle with 3 extra magazines. Now every time i try to add them to my basket it adds an additional gun even though it's not the bundle i'm try to add, just individual magazines. I email, i'm told it isn't possible, that's it. I reply asking if there is something else we can do so i don't have to make 2 separate orders and not incur additional postage, 12 days - no reply at all.

Lastly i decide i'll just order the gun and mags and source the rest from somewhere else along with a Laylax kit to add to the vector. Guns in stock, so are the magazines and i order an additional 4 items all marked in stock.

Guess what? I wait 24hrs after ordering before i receive an email, two of the items i ordered are now not in stock and the biggest - the gun, they don't have it. I reply to the email to see if they have any others and again wait almost another 24 hours for a reply. No but the have gas blow back versions, not what i'm looking for and i learn that it would be another 8 weeks likely before stock arrives.

If it's not ordering something and have it miss any reasonable delivery schedule then it's them suddenly not having stock. I'm now sitting here with everything else i ordered from other airsoft stores which have arrived as expected, no drama but now i'm out a gun for it.

I'm done.

Fast delivery the package arrived in good condition
Would highly recommend

Very fast delivery, I am a new air soft user and
To date I have acquired two low power items,
and green gas + bb. All next day delivery. The service is first class, and I would certainly
recommend Patrol Base

Prompt and responsive service. Returns handled efficiently.

Great magazine will get another in the future.

As my first experience with patrol base,due to virtually next day delivery,very good product range,correct price model and just beautiful passion for making us airsofters very happy indeed!!Great organisation 9/10 to leave room for a 10.shop again and again see were I'm going with it lol.

Great crowd, absolutly recommend.

Great service. My item arrived as described and in good time. Will definitely use Patrol base again

Spot on service! No problems at all 👍
We have to wait and see on the RIF (Vorsk vmp2 D) but patrol base 10 out of 10.

Item is as ordered, thank you

Very good!

Verry quick delivery and good communication!

Very good rifle and quick service

Very good service and quick delivery 👍

Brilliant store with very knowledgeable staff and great customer service. Ask for Gary he has never steered me wrong.

Excellent item and service, very efficient.

I’ve held off on reviewing this company after buying from them a few times. Essentially they have good stock, prices are beatable but not extortionate, delivery charges are a clear joke and turn around times are as ambiguous as delivery from another galaxy. The idea you can pay extra for the chance they might get your order out within 48hrs of them having it is laughable.charging £9.95 to ship an order is ludicrous. I ship and move things for a living and the companies we use charge for packages up to 45kg and 110cm x 40cm x 60cm for £7.21 and anything half the size is £3.85…. It’s clear they use/ have a clear 2x mark up to cover other orders. Any other company or brand where you spend upwards of £50- £100 (excluding dangerous items). Let’s be frank, you aren’t a small company. Don’t act like one, nor portray to people who know better. If I make an order on Monday at 7am from this company expect your items to arrive a week later, that is what my experience has been. No responsibility as with most airsoft shops/sites customer service is their last thought. I would recommend this company if you need things but aren’t fussed on paying more or waiting for your item(s). Customer service is borderline useless/ defensive avoid asking them difficult questions.

Very helpful advice, so pleased with my purchase, everything I wanted.
Keep up the good work 🙂

Very easy purchasing experience, Incredibly detailed product descriptions and guides for a airsoft newbie such as myself.

I've bought lots of guns of patrol base and only one has ever arrived broken, great customer service helps with returns

Bought 2 of these to put CO2 bulbs in and they fit great. Velcro backing comes with double sided tape so you could put these on anything.

Partner was unbelievably happy with the P90, all built very well and comes with good packaging. Works smoothly and has a nice finish. Very quick shipping too.

They never fail to deliver.

Absolutely amazed with my purchase im looking forward to getting it kitted up ready for its first skirmish day. Your services are incredible and I highly recommend you to any New or Seasoned Skirmisher. Thanks again everyone at PatrolBase I'll definitely be ordering off you again in the future etc

Gun came broken and have reached out to arrange a day to have it returned but havent recieved a reply in nearly a week

Just recently purchased my first Airsoft rifle and couldn’t be happier. Excellent fast service, great selection.

Awesome product

Widest selection of quality airsoft products in the UK!
One time, they sent me the wrong item because the brand names were too similar.

Absolutely fantastic service.
Great communication and very fast delivery.
Due to an error on.my behalf, the arts did not fit but Patrol Base graciously accepted the return of the item and issued a refund.

Fantastic service, product description was very accurate

good site for buying any airsoft bits with fast dilivery and good service.

Outstanding customer service very helpful they have everything you need and more very very good experience over all

Fir the price this is a nice bit of kit, mollie system so can be set up to anyone's load out and will take any mollie pouches ect, having the buckles on ghe straps is handy and makes it easier to take off, the admin pouch is nice 👍 I store my speed loader there is makes for fast mag reloads. The radio pouch is the perfect size to take bb tube which is awesome, so yeah really pleased with it so far :)

Good quality and friendly staff team

Very good shop! Delivery was on time even a day earlyer. Prices are good! I don't know if it was a gift or a mistake but there was 1 extra bottle of green gas in my puchase. If its a gift that was very kind even my orrder was 95-97 pounds or something, not huge amount to deserve a gift but i apriciate that! I will defenetly recomend !

Came quickly no bother just what I needed

Great store, fast shipping

Good company.

Great products, God product knowledge and advice. Good prices and deals

very good, not the fastest delivery considering i paid for quick delivery but still quick