Customer Reviews

arrived on time. no damages.

Very good quality items at a great price would definitely order from here again

Items ordered delivered on time, and in perfect condition

Great service, item with me within a few days, including the paint job.
J 1066

Great service and product selection


Always get items out asap a d respond positively to any queries.

Great little rif

Extremely good service and well made airsoft products

Great! Recommend!

Very good item

Great service as always.

Good service got my order a day earlier

Patrol base is my go to place for anything airsoft, i have been using patrol base for the past 3 ish years and made multiple orders and everything i have had and gotten so far has been top notch and brilliant quality just what you would expect. They supply everything you would need from huns to gear to maintenance to dummy equipment what more could you need 🤣

It arrived promptly and in good condition

Really pleased with the item I bought & the service I got, Thanks

A quick and simple delivery, thanks!

Great company, very quick to send orders out and they have great staff that are always willing to help

A very good and trustworthy shop to buy Airsoft replicas and accessories.

Very polite and friendly, they were very knowledgeable with my query, the delivery was quick and on time.

Patrol Base fufiled my order promtly with the things that I needed . Would definitely use them again .

Service generally good .Finance options good also .Have a problem with an item ,but they seem to be resolving it .

Excellent service throughout great place to visit if like me you are into guns and airsoft look foreward to visiting again and a great website with loads of tempting guns thanks

I have ordered a few things from patrol base now and everything ive ordered has been great quality, delivery is always quick. Will definitely be a regular customer.

The products came within the estimated delivery date and the two tone paint job on my pistol was well done.

Still waiting for my order

All good, I am satisfied

Top shotty and great service 😎😎😎

Rifle is very nice, beginner friendly and was a good bundle price

My 1st port of call for all things Airsoft. Excellent choice, prices and service. Highly Recommended to all.

5 stars because of excellent customer service over the phone; honours warranty followed by quick repairs.

These guys are great I’ve gotten lots of bits n pieces from them over the years
The last purchase was a golden eagle shotgun not skirmished as yet but still impressed with plinking in the garden at targets
Thanks again guys

Absolute fantastic first experience with these guys! Amazing price and fast shipping, but also lovely customer service! I had a small issue with one of the magazine and they arranged the return, fixed the problem and got the magazine back to me in a week!
Highly recommended!

Great service but you don’t get much choice on delivery it cost nearly as much as the part witch could have been sent through Royal Mail cheaper and over packed

I have never been one to review bomb or have a negative outlook on a business, but I feel like this needs to be out for all to see. Patrol base has always been an industry standard in terms of inventory, usually one of the first places I check is Patrol base to see what is currently in the UK market. They have great deals and are very beginner friendly especially with pointing out the difficulty system on the RIFs for those starting out.

HOWEVER, their delivery is what always lets them down when compared to their peers (White sphere & BZ tactical). My first order, I had opted for the fastest delivery option (I believe it was next day/48 hour turn around), but ended up taking a full working week.

Decided to give them the benifit of the doubt, and ordered a folding stock I required to complete a build I was working on and wanted to use in 2 weeks time. I wasnt in any rush and with previous experience of my last order, I chose just the standard delivery. I had also found an additional piece needed from Portugal, and that had arrived first.. My PB order took more than 2 weeks to arrive. This is ecohed among my fellow squadmates who also have a long list of gripes regarding the delivery issues.

Conclusion:
Patrol base has great inventory, and I'm sure the shop is great in person. Leave yourself a comfortable 2 weeks if you plan on getting an item delivered. An urgent last min order if you plan on playing on the weekend might leave you disappointed and without kit.

I have to be honest as a first customer I was quite disappointed. I couldn’t believe how badly the driver was painted. It’s really look like someone just spray paint the rifle out of taking apart. I had paint everywhere. I even had some part of hip-hop covered by paint so I had to spend extra money to get some professionally removed those paints and re-sprayed.

Tracer adaptor came damaged, I paid for next day delivery within the time slot arrived three days later.
They blamed the courier they didn’t even back the parcel till the next day.
Refused to refund the additional courier charges.
Speaking to other people on the sites I play they all report have bad their warranty coverage, service and customer support is.

Reasonably priced pretty fast delivery you couldn't really expect better

Excellent service, have used on multiple occasions, super quick delivery.
Friendly staff and very helpful, I would highly recommend patrol base.

There arrived slightly expanded and after first charge there get even worse
Completed return form and never get response

Fast delivery can't go wrong 👌

I’ve had a consistently positive experience with Patrol Base. The ordering process is straightforward, the website is easy to navigate, and product descriptions are clear and accurate. Delivery was quick and well-packaged, with everything arriving exactly as expected.

What stands out most is the reliability—you know what you’re getting, and it arrives on time without any hassle. Prices are competitive, and there’s a solid range of products available, whether you’re upgrading or just replacing parts.

Overall, a dependable retailer that I would confidently recommend and will continue to use.