Customer Reviews

Good delivery and customer support

I am extremely happy with my order besides the lengthy wait time from the 3rd of this month to literally today, the gun case itself is perfect and i genuinely cannot say how much i love it.

I’m only putting 4 stars because of the wait, i fully understand that my order could’ve just slipped through on a busy period and i really appreciate the quick resolution from the customer service team

10/10 not my first order from here always fantastic every time

Excellent service as usual, my favorite airsoft shop.

Excellent items and fast hassle free service

Patrol base themselves were perfect no complaints there it’s just the particular gun I bought had many problems out the box and had to return it

Great service. Fast delivery. Just brilliant.

Forgot to by gas 😢

Paid for next day delivery, still waiting for it to be dispatched 5 days later

Pretty good.

Great fast service. Everything came well packaged and undamaged. Fairly priced and a good selection.

Nice stock, no wobble on Buffer tube, very comfortable on the shoulder

Not happy

Nothing but good things to say tbh price ✅ delivery ✅

First Class! Thank you guys!

One of the longest deliveries ever, almost as bad as Airsmiths, i wont be buying of any of them again

£400 well spent. Great quality products. Fair prices. Speedy delivery. Brilliant A+++

Ok ordering process but sadly the delivery service was abysmal.

Product was excellent quality but took a lot longer than I thought it would as it came from the Europe warehouse. I did enquire about its delivery time after a month but got no response. It has arrived and I am happy now.

Brilliant service with a great product at a great price. Will certainly be buying from Patrol Base again.

Good quality products, secure delivery, never dissappoint

Great bag for both rifle and pistol, lots of space and pockets. Great straps to sling over shoulder and hang up when being stored.
Packaging was very good and delivered in no time at all.

Very happy and very good item

I've been ordering most of my airsoft kit and replicas from patrol base over the last 9+ years and have always had a beyond satisfactory service. It's nice to see reviews of products on the website and even get reccomendations from the community and I always find the best deal from patrol base as well, the only reason I would shop anywhere else is if patrol base doesn't have/sell it.

Brilliant service from the patrol base team, I will not hesitate from ordering from them in the future.

Great product

The gun itself is great and the package arrived early which bumps the rating up but the two tone paint job was messy and paint was in other areas like over spray

Hi Patrol Base , I have given a rating of 4 stars , the item arrived on time , it's good quality , the two tone paint work looks great and it is the right make ( WE ) but it wasn't the right model . I ordered a EU 19 gen 5 and received a 18c gen 4 so I deducted one star from the review . There are so many variation of the glock style pistol it's an easy mistake to make . I did want the compact style of the pistol not full size but it's not the end of the world , I'm still happy with the item and it wouldn't stop me from ordering with you in the future .

Brilliant service from Patrol Base. My order arrived quickly, but when I opened it, one of my magazines was unfortunately missing from the box. I got in touch with their customer service team and they sorted it immediately, sending out the replacement magazine next-day delivery without any hassle. Mistakes happen, but the way they handled it was absolutely spot on. Will definitely be ordering from them again!

Disappointed, i've shopped with Patrol Base 2018 and over that time things have gotten worse and worse.

Recently i tried to order a Kriss Vector v2 which was advertised as a bundle with 3 magazines for free - first problem, the item was listed in stock but couldn't check out. I'm told they didn't have the stock for the magazines despite advertising it.

They eventually let me know after emailing them that they're getting stock in as we speak and it will be soon. After 2 days it shows that i can order it so i decide to try and buy the bundle with 3 extra magazines. Now every time i try to add them to my basket it adds an additional gun even though it's not the bundle i'm try to add, just individual magazines. I email, i'm told it isn't possible, that's it. I reply asking if there is something else we can do so i don't have to make 2 separate orders and not incur additional postage, 12 days - no reply at all.

Lastly i decide i'll just order the gun and mags and source the rest from somewhere else along with a Laylax kit to add to the vector. Guns in stock, so are the magazines and i order an additional 4 items all marked in stock.

Guess what? I wait 24hrs after ordering before i receive an email, two of the items i ordered are now not in stock and the biggest - the gun, they don't have it. I reply to the email to see if they have any others and again wait almost another 24 hours for a reply. No but the have gas blow back versions, not what i'm looking for and i learn that it would be another 8 weeks likely before stock arrives.

If it's not ordering something and have it miss any reasonable delivery schedule then it's them suddenly not having stock. I'm now sitting here with everything else i ordered from other airsoft stores which have arrived as expected, no drama but now i'm out a gun for it.

I'm done.

Fast delivery the package arrived in good condition
Would highly recommend

Very fast delivery, I am a new air soft user and
To date I have acquired two low power items,
and green gas + bb. All next day delivery. The service is first class, and I would certainly
recommend Patrol Base

Prompt and responsive service. Returns handled efficiently.

Great magazine will get another in the future.

As my first experience with patrol base,due to virtually next day delivery,very good product range,correct price model and just beautiful passion for making us airsofters very happy indeed!!Great organisation 9/10 to leave room for a 10.shop again and again see were I'm going with it lol.

Great crowd, absolutly recommend.

Great service. My item arrived as described and in good time. Will definitely use Patrol base again

Spot on service! No problems at all 👍
We have to wait and see on the RIF (Vorsk vmp2 D) but patrol base 10 out of 10.

Item is as ordered, thank you

Very good!