We pride ourselves on our genuine customer reviews are extremely grateful to those who take the time to comment. The reviews shown are are 100% independent reviews as provided by Trustpilot and eKomi.

You can also read our reviews directly at Trustpilot here.

767 Independent customer reviews
(4.7/5)
Trustpilot (626 reviews)
Reviews.co.uk (141 reviews)
Matthew Coverdale
Written on 24/05/2022

Positive experience, good customer service

Have had several purchases via patrol base. Have spoken to them on the phone about purchases I was umming and ahhing over. Never felt rushed off the phone. Guys had loads of time and helpful info.

So far all my experiences have been positive.
Rated 5 out of 5
Alex Lovatt
Written on 23/05/2022

Joe went above and beyond!

So I made an order for a two tone Airsoft gun and realised that it may take a while to be delivered. I go to the USA for a work placement and was hoping to get it delivered before the 30th. I call Patrol base customer support and after a short wait I was connected to Joe.

Joe couldn't of been better! He explained the process to me and said that he's going to try his best and to expect the delivery to come within the next few days instead of the expected 2 weeks!

This was a perfect resolution for my issue and Joe went above and beyond for me. This is my first order with patrol base and before I've even got my items I already love the company and will definitely be placing any future orders with them.

If you see this Joe: THANKYOU!

Can't wait now for my rifle!
Rated 5 out of 5
Susan L
Written on 20/05/2022

Excellent customer service

Excellent customer service. My son’s airsoft gun decided to stop working but the team advised him which to get and sorted him out with a replacement the next day and worth more. wow!!! Thank you I have one happy son. Nice to know can buy with confidence. Highly recommended
Rated 5 out of 5
Patrol Base
20/05/2022
Hi Susan!

Thank you for taking the time to leave this brilliant review! We are overjoyed that you are so happy with the service you have received! I'll pass these lovely comments along to the team!
If there is anything else we can do to help, please don't hesitate to get in contact with us!

Kind regards,
Natalie
The Patrol Base team :)
MadEyesMcCrory
Written on 18/05/2022

My third time ordering with patrol…

My third time ordering with patrol base. Excellent company with friendly and helpful staff.
Rated 5 out of 5
Patrol Base
20/05/2022
Hi there!

Thank you so much for leaving us a review! We love receiving such positive feedback from customers like yourself!

Happy Airsofting!
The Patrol Base team :)
ED
Written on 17/05/2022

Was not happy but got sorted

Placed an order for a RIF which was said to cost £90.
Waited 3 months and told it was ready to send but now cost is £170.
I know VAT and delivery had to be added on but this is a joke.

EDIT: Spoke to Natalie and made a deal so its definitely worth contacting them to sort out any problems you have.
Rated 5 out of 5
Patrol Base
18/05/2022
Good morning ED,

Thank you for leaving your review.
If you are referring to a RIF you have asked us to order on your behalf from one of our suppliers/manufacturers such as Taiwan gun, which are based overseas, import duty, fees and VAT are added to the price. The £90 would be a retail price delivered into mainland Europe. We do however provide free shipping on all these types of orders.
Following BREXIT there has been a significant change to shipping from Europe to the UK and vice versa, due to the additional costs and paperwork required, many companies no longer ship between the EU and the UK. To get around this we have agreed with companies such as Taiwan gun that if you want to purchase items from them that we don't stock or currently have in stock, we can order it in on your behalf. This would involve us buying the goods for you and having them shipped to the UK, this means we would have to cover the costs of transport, handling and import duties.

If you'd like to get in contact with me to discuss this further and see what i can do to rectify this, please email natalie@patrolbase.co.uk or alternatively call 01484 644709.

Kind regards,
Natalie
The Patrol base team
Thomas
Written on 17/05/2022

Brilliant site

Brilliant site. Very friendly, helpful and amazing staff, especially Natalie who helped resolve my issue. Definitely my favourite website. Would recommend to anybody who's into or getting into airsoft.
Rated 5 out of 5
Patrol Base
17/05/2022
Hi!
Thank you so much for taking the time to leave us this fantastic review! We are so pleased you’ve had such a positive customer service experience! We’ll pass these lovely comments along to Natalie and the rest of the team!
If there is anything else we can do in future, please don’t hesitate to contact us!

Kind regards,
The Patrol Base team :)
Andrew McLean
Written on 15/05/2022

Excellent service and prompt delivery

Excellent service and prompt delivery
Rated 5 out of 5
Alex Milton
Written on 15/05/2022

Get service

Send your order out on time and gets to you no issues. Great selection of gear to buy. Just a shame my bank account doesn't stretch that far yet
Rated 5 out of 5
Oli Saul
Written on 11/05/2022

My experiences. Excellent!

I have dealt with this company for about a year. They never cease to amaze me with the quality of products and excellent customer services. All the staff are extremely knowledgeable with in depth information about airsoft and equipment.
I have just spent an hour or so on the phone with Adam who has been brilliant in explaining different aspects of the mechanical workings of a sniper rifle. He took the time to spend all his useful information with me. I’m very great full to him for his explanations and useful advice. Really nice guy! Many thanks and highly recommended company!
Rated 5 out of 5
Patrol Base
12/05/2022
Hi Oli,
Thank you for the review! I know Adam will be so glad he could help you.

Thanks again,
The Patrol Base Team
ant hammill
Written on 09/05/2022

New to buying a airsoft gun

New to buying a airsoft gun. This company/website made it very easy. I payed using klana which also was quick and easy.
My order came like 18 days early, which was a nice surprise. As soon as my order was dispatched, I was able to track the parcel. Again this was quick and easy to do.
The actual gun was excellent right out of the box. I had it made two tone as I'm new to airsoft. This was done to a high standard and looks great.
Will be using this site for all my further airsoft purchases. Sorry, also must say great prices. Got what I wanted cheaper than expected.
Rated 5 out of 5
Patrol Base
10/05/2022
Hi Ant, thank you for the awesome review! We hope you have an amazing airsoft journey and we see you again soon.

Enjoy,
The Patrol Base Team
Dale
Written on 06/05/2022

Top notch airsoft retailer!

If I could give it 6/5 I would - called PB today to ask about a RIF order (VFC Sig MCX Virtus) as I'd not had any shipping confirmation and have a game day this Sunday and was hoping upon hope that I'd have my new pewpew for the game.

Spoke to Natalie, who said she would personally go to get the order picked in the warehouse by the team and try to put on a Saturday delivery for me; lo and behold she calls back with the good news 15mins later that it's getting out to me for Sunday!!

Big thanks to Natalie and the PB team for helping, looking forward to receiving my RIF to put some use in at this weekend's game - will edit with a follow up on how it is when it arrives (and will note that I'm expecting good things as all my previous RIF orders from them have done nothing but sing when I use them, even to this day).

Great airsoft retailer, always my go to when I need something, can't recommend them enough!

*Edit to follow up: RIF came in perfect working order, performs like a charm, thanks again team at PB for the outstanding service!!
Rated 5 out of 5
Patrol Base
09/05/2022
Hi!
Thank you so much for taking the time to leave this outstanding review!
We are so glad we could get that RIF to you on time! Natalie and the team will be overjoyed to know you're happy with the service you received!

If you have any other queries or need any help in future, please don't hesitate to get in contact with us.

Happy Airsofting!
The Patrol Base team :)
Fraser Cressall
Written on 05/05/2022

Great quality service as always

Great quality service as always. Had an issue with my UKARA, the sales team called me up and told me how to resolve. Very helpful and friendly with fast delivery.
Rated 5 out of 5
Patrol Base
09/05/2022
Hi!

Thank you for taking the time to leave us a great review! We are glad we could help! We strive to provide all the help we can along with great customer service!

Happy Airsofting!
The Patrol Base team :)
DJT Visuals
Written on 05/05/2022

After a mixup with my order

After a mixup with my order a very helpful girl fixed my order went above n beyond to try rectify the order thx Natalie excellent customer service Dan
Rated 5 out of 5
Patrol Base
05/05/2022
Hi Dan!

Thank you so much for your fantastic review!
We are so glad you had all the help and received great customer service!

If there is anything else we can help with in future, please don't hesitate to ask!

Happy Airsofting!
The Patrol Base team :)
Angie Galea
Written on 04/05/2022

Excellent service

Excellent service, very helpful, super fast delivery, great communications, will defiantly be purchasing from you again.
Thanks Natalie for all your help.
Rated 5 out of 5
Patrol Base
05/05/2022
Hi Angie!

Thank you for your lovely review!
We love hearing we've excelled and provided great customer service! Natalie always strives to go above and beyond!

If we can ever help with anything else, please don't hesitate to get in contact!

Kind regards,
The Patrol Base team :)
lee Beckinsale
Written on 04/05/2022

excellent as always and great service

excellent as always and great service
Rated 5 out of 5
Patrol Base
05/05/2022
Thank you for your lovely review!

Happy Airsofting!
The Patrol Base team :)
M
Written on 03/05/2022

Fantastic customer service

After some initial worries and confusion caused by the bank holiday chaos online, I eventually got through to a lovely woman called Natalie. I explained my situation, and after a heartfelt apology for the delay in answering (caused by an apparent power cut), she found my order, personally picked it, packed it, and sent it out next day delivery. Outstanding customer service. Will be a returning customer.
Rated 5 out of 5
Patrol Base
04/05/2022
Thank you for your review! We are happy we could help you get your order sent out on time in and around a very tricky day here a Patrol Base.

Thanks again
The Patrol Base Team
Aidan Blackwell
Written on 02/05/2022

Excellent customer service and…

Excellent customer service and extremely hight quality products. I would definitely recommend patrol base for any Airsoft purchases.
Rated 5 out of 5
Patrol Base
03/05/2022
Hi!
Thank you for you lovely review!
We are so pleased you're happy with your purchases and our services!

Happy Airsofting!
The Patrol Base team :)
BOIS
Written on 02/05/2022

Excellent online service

Excellent online service
Always deliver on time some time earlier then except

If a problem they notify you by phone if they get a hold of you they email really good one good UK store
Rated 5 out of 5
Patrol Base
03/05/2022
Hi!

Thank you taking the time to leave us this amazing review!
We strive to provide great customer service and as much information as we can to customers to ensure smooth ordering and delivery!

Happy Airsofting!
The Patrol Base team :)
Tom Woodall
Written on 01/05/2022

Reliable service

Reliable service, maintains constant communication from ordering to delivery. Flawless quality of delivered products to date.
Rated 5 out of 5
Patrol Base
03/05/2022
Hi!

Thank you for your review! We are so pleased we have provided you with a great service! We look forward to providing you with the same in future!

Happy airsofitng!
The Patrol Base team :)
Mark Cabarce
Written on 01/05/2022

patrol base delivers products

patrol base delivers products. good customer service
Rated 5 out of 5
Patrol Base
03/05/2022
Hi!
Thank you for the review! We strive to provide great customer service! We hope you're happy with your purchases!

Happy airsofting!
The Patrol base team :)
Leo sysum
Written on 01/05/2022

everything is good just wish more things were in stock faster

everything is good just wish more things were in stock faster
Rated 4 out of 5
Patrol Base
04/05/2022
Hi Leo,
We do too, unfortunately, delivery times are just as much a pain for business as for consumers. We hope you found what you were looking for.

Thank you for your review
The Patrol Base Team
Michael Murray
Written on 01/05/2022

Excellent product knowledge and fast delivery

Never bought a rif or pistol yet but have bought optics and other tactical gear, never let me down excellent product knowledge.
Rated 5 out of 5
Patrol Base
04/05/2022
Having so many airsofters under one roof means all our customers have access to a breadth of product and industry knowledge.

Thanks for the review
The Patrol Base Team
Mr Thomas Lappage
Written on 01/05/2022

Hasn't arrived

I paid for next working day delivery and I'm still waiting for it now. About 5 days late.
Rated 1 out of 5
Patrol Base
03/05/2022
Hi Tom!

Thank you for your review, I have looked into this for you and have found that the package has been delivered after checking the tracking information provided by the courier and delivery pictures. I would love to discuss this further and rectify the situation. If you could give me a call at your earliest convenience on 01484 644 709 or alternatively i can be contacted at natalie@patrolbase.co.uk

Kind Regards,
Natalie
Customer service team :)
Skarinou
Written on 30/04/2022

Above & beyond what was expected

Update: 10/5/22

At the time of my initial review i stand by what i said, it was an accurate review of my experience, however. Since then i have been conacted by Patrol Base and spoke to Natalie from their customer service department, the weapon was returned at no cost and given a full and complete rebuild and returned to me faster than was previously stated. the weapon has been tested fired and inspected and i think it actually works better than it did before.

So the 2 key questions.

Has patrol base solved my issues? oh yes, above and beyond,

Would i buy from them again? without a doubt, i already have my eye on two new weapons.

a side note, Natalie is a shining example to other companies about how to deal with problems and issues with their customers, if the bosses at patrol base reads this then i urge them to give her at the very least a raise for her work ethic.

Original 1 Star Review 30th April 2022

Title: Poor quality and no customer contact
Bought a "new" weapon and battery, my 3rd from patrolbase, the previous two have been excellent weapons. my recent one however has been a huge let down. i paid alot of money for a new weapon and the two tone service, when the gun arrived there was a rattling in the box, on opening it i found that the bag holding the rails and grips had been left open and all the screws were loose in the box and had scratched the paint work. the box was also missing the strap and manual.

i emailed customer services about the issue as soon as i found the problem but as yet have heard nothing at all back. i dont like the fact i have paid alot of money for a new weapon and paint job for it to arrive in a damaged condition with items missing. i wont be buying from them again.
Rated 5 out of 5
Patrol Base
30/04/2022
Hi!
Thank you for speaking with me today,
I'm so sorry this has arrived with you like this,
as promised we will get this back to us and rectify any problems for you and have it shipped back to you as soon as possible.
In the mean time, I am contactable at natalie@patrolbase.co.uk

Kind regards,
Natalie
Customer services
Matt Cockram
Written on 28/04/2022

Updated! Natalie is great

Had some initial problems with my defence, Patrol Base attempting to get in contact but the Email never reached my Inbox or Junk mail.

Once in contact, Natalie was able to put things right and get my order sent out that day! I had sent messages on their online widget but were not received so it was just miscommunication really!

All is well now
Rated 5 out of 5
Patrol Base
29/04/2022
Hi!
Thank you for your updated review! We are so glad we were able to rectify this for you! If you have any queries in future, please don't hesitate to get in contact with us.

Happy Airsofting!
Kind regards,
The Patrol Base team
Paul Woodward
Written on 27/04/2022

Bolster Armouries

I’ve recently bought the onyx spr bolster armouries. Fantastic rif, words don’t do it justice. Sent it in for the first service which Patrol Base paid for it to be picked up and re delivered and all this was done in 2 days. Absolutely amazing service. For me the best airsoft shop.
Rated 5 out of 5
Patrol Base
04/05/2022
Hi Paul,
The Bolster Armouries team were pleased to hear you have had a great experience with their RIFs.

Thanks for the 5 star review!
The Patrol base Team
Turner
Written on 26/04/2022

Top company

Had loads of stuff from these guys, only ever had one problem and that was sorted really fast by Natalie in the office she is a credit to patrol base
👍🏻
Rated 5 out of 5
Patrol Base
26/04/2022
Hi!
Thank you for your review, I'm so glad i could get this sorted for you rectify the problem. If there is ever anything else we can help with, please don't hesitate to ask!
Kind regards,
Natalie
The Patrol Base team :)

Kind regards,
Natalie
The Patrol Base team
Tyranus
Written on 25/04/2022

amazing

amazing, i had ordered a pistol that went out of stock so they gave me a better pistol and price matched it to what i had already paid, abolutly amazing customer service aswell
Rated 5 out of 5
Patrol Base
27/04/2022
Hi,

thank you for the positive feedback. We strive to go above and beyond every time.
Phil Holsworth
Written on 25/04/2022

I have purchased a few guns etc and…

I have purchased a few guns etc and never disappointed...UNTILL NOW...I received a Desert Eagle l.6 co2 black and I added a spare magazine. It disappointed me. After watching Stu I really thought this would be some fantastic weapon and what it is really, is a cheap nasty not well made and has a plastic feel and weight, in fact nearly all of it is plastic or to be correct polymer. It constantly miss fires even after break in and small oiling. I would not have spent money on this if I would have thought it was such rubbish. Please Patrol Base don not spoil a very good reputation by selling such rubbish.
Rated 2 out of 5
Patrol Base
25/04/2022
Hi!
Thank you for your review, we are saddened to hear this! Natalie, One of our staff members in customer service has contacted you via email in hope of rectifying this for you. She is also available on 01484 644 709 9:30-5:00.

Kind regards,
The Patrol Base team
Jgo Orange
Written on 25/04/2022

Absolutely amazing service by Natalie

Absolutely amazing service by Natalie, very personable, and went above and beyond to help me (Even though it was my mistake). highly recommend this company 5* all the way.
Rated 5 out of 5
Patrol Base
25/04/2022
Hi!

Thank you for your review! We are so glad our customer service has wowed you! We strive to go the extra mile for our customers.
If there is anything we can do in future, please don't hesitate to contact us again.

Kind regards,
The Patrol Base team :)
N/A
Written on 22/04/2022

Bad delivery

Late delivery, bad condition of package
Rated 1 out of 5
Patrol Base
23/04/2022
Hi,
Sorry to hear you have had such a negative experience, if you can contact natalie@patrolbase.co.uk or call us on Monday at 01484 644709 and ask for Natalie, she will be able to assist you and help to rectify the situation.

Kind regards,
The Patrolbase Team
Aaron
Written on 22/04/2022

Impeccable customer service

To be honest, I have bought countless items and RIFs from PatrolBase and it has always been my first choice when it comes to Airsoft.

Recently I wanted to purchase a sling and it was kind of last minute, and I noticed there isn't a next-day delivery option anymore. So I gave PB a ring and Joe assured me that he can solve that problem. And he did! My sling arrived just in time before I need it.

So I don't know why people are complaining about their customer service when people like Joe exist in PB.
Rated 5 out of 5
Patrol Base
25/04/2022
Hi!

Thank you for your amazing review! We are so glad you had such a positive experience shopping with us! If There is anything we can do in future, please don't hesitate to ask!

Happy airsofting!
Kind regards,
The Patrol Base team :)
Laurence Lynch
Written on 21/04/2022

Could do better!

So after ordering my Rif, with next day delivery, after 2 days i was surprised to have not had any tracking information supplied, I called up and spoke to someone who, tbh was quite a decent chap. After seeing i paid for next day delivery he said instantly they would refund the postage which was nice, then he looked into my order and told me the rifle i ordered actually wasn't in stock and it had been a mistake and they were planning on calling me to see what I wanted to do. They then offered to help me look at what else was around the same kind of market and once i found something i settled on it was a little bit more than i had paid, they offered to discount the price down to match, (was about £20), had a dispatch email within an hour, but then we got onto the courier, UPS are absolutely shocking as they tried to deliver outside their delivery estimate window (Couldnt wait in all day), then when i requested for it to go to a collection point straight after getting the missed delivery notification it took a further 2 days to get there. Shocking. would do better going with a different courier.

Other orders ive had where I've not ordered Rifs have been bang on, quick dispatch and DPD deliver these so no issues with them.
Rated 3 out of 5
Patrol Base
22/04/2022
Hi Laurence,

Thank you for speaking to us yesterday,
We were thrilled you explained had a good customer service experience with one of our representatives, we do strive to deliver good great customer service.
However, as we explained we are restricted to using UPS as they are the only courier who will accept RIFs.

If there is anything else we can do, please don't hesitate to ask.
Kind regards,
The Patrol base team
Reece S
Written on 21/04/2022

Great company!

Great company! My go too place for all my needs.
Rated 5 out of 5
Patrol Base
27/04/2022
Hi,

we are glad you enjoyed shopping with us. We look forward to your next order.
G.Herbert
Written on 20/04/2022

Have used Patrol Base many times over…

Have used Patrol Base many times over the time I have been playing airsoft. Great choice of products with quick delivery. Pretty much my go to online shop.
Rated 5 out of 5
Patrol Base
27/04/2022
Hi,
are happy to hear you continue shopping with us. Thank you for your feedback.
Rob M
Written on 20/04/2022

Great service

Great service, I've ordered from them a number of times now and they have been really helpful, been clear about lead times and delivered on time.
Rated 5 out of 5
Patrol Base
27/04/2022
Hi,
we try to be as upfront as possible with lead times, we are happy to hear you had a great experience each time.
Clint
Written on 20/04/2022

Outstanding service

Patrol Base stock a huge variety! Great service, fast delivery, no messing. Gets the job done!!
Rated 5 out of 5
Patrol Base
27/04/2022
Hi,
there is an airsoft gun out there for everyone! Our range keeps expanding all the time, please check out our new products from time to time.
Jack Wolthers
Written on 20/04/2022

Great support from the customer service…

Great support from the customer service team. ordered the gun Tuesday with standard delivery as that was all that was showing. Called Wednesday morning and they upgraded it to the Next day out of goodwill. Great service provided.
Rated 5 out of 5
Patrol Base
27/04/2022
Hi,
we are happy to help whenever we can, we hope you are enjoying your new gear.
John
Written on 20/04/2022

I had a good service and even though…

I had a good service and even though there was an issue with my ukara license it was delt with quickly and I received advice from customer services on sorting my issue, very pleased with them
Rated 4 out of 5
Patrol Base
27/04/2022
Hi,
thank you for your feedback. We try to investigate and resolve defence's issues as quickly as possible. Is there anything else we could have done for you to grant a 5* review instead?
Simon Tucker
Written on 20/04/2022

Great place to shop!

Great place to shop! Competitive prices, good range of stock and very good service! Highly recommended.
Rated 5 out of 5
Patrol Base
27/04/2022
Hi,
thank you so much for the great feedback, much appreciated.