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2,802 Independent customer reviews
Reviews.io (2,802 reviews)
Not happy
Nothing but good things to say tbh price ✅ delivery ✅
First Class! Thank you guys!
One of the longest deliveries ever, almost as bad as Airsmiths, i wont be buying of any of them again
£400 well spent. Great quality products. Fair prices. Speedy delivery. Brilliant A+++
Ok ordering process but sadly the delivery service was abysmal.
Product was excellent quality but took a lot longer than I thought it would as it came from the Europe warehouse. I did enquire about its delivery time after a month but got no response. It has arrived and I am happy now.
Brilliant service with a great product at a great price. Will certainly be buying from Patrol Base again.
Good quality products, secure delivery, never dissappoint
Great bag for both rifle and pistol, lots of space and pockets. Great straps to sling over shoulder and hang up when being stored.
Packaging was very good and delivered in no time at all.
Packaging was very good and delivered in no time at all.
Very happy and very good item
I've been ordering most of my airsoft kit and replicas from patrol base over the last 9+ years and have always had a beyond satisfactory service. It's nice to see reviews of products on the website and even get reccomendations from the community and I always find the best deal from patrol base as well, the only reason I would shop anywhere else is if patrol base doesn't have/sell it.
Brilliant service from the patrol base team, I will not hesitate from ordering from them in the future.
Great product
The gun itself is great and the package arrived early which bumps the rating up but the two tone paint job was messy and paint was in other areas like over spray
Hi Patrol Base , I have given a rating of 4 stars , the item arrived on time , it's good quality , the two tone paint work looks great and it is the right make ( WE ) but it wasn't the right model . I ordered a EU 19 gen 5 and received a 18c gen 4 so I deducted one star from the review . There are so many variation of the glock style pistol it's an easy mistake to make . I did want the compact style of the pistol not full size but it's not the end of the world , I'm still happy with the item and it wouldn't stop me from ordering with you in the future .
Brilliant service from Patrol Base. My order arrived quickly, but when I opened it, one of my magazines was unfortunately missing from the box. I got in touch with their customer service team and they sorted it immediately, sending out the replacement magazine next-day delivery without any hassle. Mistakes happen, but the way they handled it was absolutely spot on. Will definitely be ordering from them again!
Disappointed, i've shopped with Patrol Base 2018 and over that time things have gotten worse and worse.
Recently i tried to order a Kriss Vector v2 which was advertised as a bundle with 3 magazines for free - first problem, the item was listed in stock but couldn't check out. I'm told they didn't have the stock for the magazines despite advertising it.
They eventually let me know after emailing them that they're getting stock in as we speak and it will be soon. After 2 days it shows that i can order it so i decide to try and buy the bundle with 3 extra magazines. Now every time i try to add them to my basket it adds an additional gun even though it's not the bundle i'm try to add, just individual magazines. I email, i'm told it isn't possible, that's it. I reply asking if there is something else we can do so i don't have to make 2 separate orders and not incur additional postage, 12 days - no reply at all.
Lastly i decide i'll just order the gun and mags and source the rest from somewhere else along with a Laylax kit to add to the vector. Guns in stock, so are the magazines and i order an additional 4 items all marked in stock.
Guess what? I wait 24hrs after ordering before i receive an email, two of the items i ordered are now not in stock and the biggest - the gun, they don't have it. I reply to the email to see if they have any others and again wait almost another 24 hours for a reply. No but the have gas blow back versions, not what i'm looking for and i learn that it would be another 8 weeks likely before stock arrives.
If it's not ordering something and have it miss any reasonable delivery schedule then it's them suddenly not having stock. I'm now sitting here with everything else i ordered from other airsoft stores which have arrived as expected, no drama but now i'm out a gun for it.
I'm done.
Recently i tried to order a Kriss Vector v2 which was advertised as a bundle with 3 magazines for free - first problem, the item was listed in stock but couldn't check out. I'm told they didn't have the stock for the magazines despite advertising it.
They eventually let me know after emailing them that they're getting stock in as we speak and it will be soon. After 2 days it shows that i can order it so i decide to try and buy the bundle with 3 extra magazines. Now every time i try to add them to my basket it adds an additional gun even though it's not the bundle i'm try to add, just individual magazines. I email, i'm told it isn't possible, that's it. I reply asking if there is something else we can do so i don't have to make 2 separate orders and not incur additional postage, 12 days - no reply at all.
Lastly i decide i'll just order the gun and mags and source the rest from somewhere else along with a Laylax kit to add to the vector. Guns in stock, so are the magazines and i order an additional 4 items all marked in stock.
Guess what? I wait 24hrs after ordering before i receive an email, two of the items i ordered are now not in stock and the biggest - the gun, they don't have it. I reply to the email to see if they have any others and again wait almost another 24 hours for a reply. No but the have gas blow back versions, not what i'm looking for and i learn that it would be another 8 weeks likely before stock arrives.
If it's not ordering something and have it miss any reasonable delivery schedule then it's them suddenly not having stock. I'm now sitting here with everything else i ordered from other airsoft stores which have arrived as expected, no drama but now i'm out a gun for it.
I'm done.
Fast delivery the package arrived in good condition
Would highly recommend
Would highly recommend
Very fast delivery, I am a new air soft user and
To date I have acquired two low power items,
and green gas + bb. All next day delivery. The service is first class, and I would certainly
recommend Patrol Base
To date I have acquired two low power items,
and green gas + bb. All next day delivery. The service is first class, and I would certainly
recommend Patrol Base
Prompt and responsive service. Returns handled efficiently.
Great magazine will get another in the future.
As my first experience with patrol base,due to virtually next day delivery,very good product range,correct price model and just beautiful passion for making us airsofters very happy indeed!!Great organisation 9/10 to leave room for a 10.shop again and again see were I'm going with it lol.
Great crowd, absolutly recommend.
Great service. My item arrived as described and in good time. Will definitely use Patrol base again
Spot on service! No problems at all 👍
We have to wait and see on the RIF (Vorsk vmp2 D) but patrol base 10 out of 10.
We have to wait and see on the RIF (Vorsk vmp2 D) but patrol base 10 out of 10.
Item is as ordered, thank you
Very good!
Verry quick delivery and good communication!
Very good rifle and quick service
Very good service and quick delivery 👍
Brilliant store with very knowledgeable staff and great customer service. Ask for Gary he has never steered me wrong.
Excellent item and service, very efficient.
I’ve held off on reviewing this company after buying from them a few times. Essentially they have good stock, prices are beatable but not extortionate, delivery charges are a clear joke and turn around times are as ambiguous as delivery from another galaxy. The idea you can pay extra for the chance they might get your order out within 48hrs of them having it is laughable.charging £9.95 to ship an order is ludicrous. I ship and move things for a living and the companies we use charge for packages up to 45kg and 110cm x 40cm x 60cm for £7.21 and anything half the size is £3.85…. It’s clear they use/ have a clear 2x mark up to cover other orders. Any other company or brand where you spend upwards of £50- £100 (excluding dangerous items). Let’s be frank, you aren’t a small company. Don’t act like one, nor portray to people who know better. If I make an order on Monday at 7am from this company expect your items to arrive a week later, that is what my experience has been. No responsibility as with most airsoft shops/sites customer service is their last thought. I would recommend this company if you need things but aren’t fussed on paying more or waiting for your item(s). Customer service is borderline useless/ defensive avoid asking them difficult questions.
Very helpful advice, so pleased with my purchase, everything I wanted.
Keep up the good work 🙂
Keep up the good work 🙂
Very easy purchasing experience, Incredibly detailed product descriptions and guides for a airsoft newbie such as myself.
I've bought lots of guns of patrol base and only one has ever arrived broken, great customer service helps with returns
Bought 2 of these to put CO2 bulbs in and they fit great. Velcro backing comes with double sided tape so you could put these on anything.
Partner was unbelievably happy with the P90, all built very well and comes with good packaging. Works smoothly and has a nice finish. Very quick shipping too.
They never fail to deliver.