We pride ourselves on our genuine customer reviews and are extremely grateful to those who take the time to comment. The reviews shown are 100% independent reviews as provided by Reviews.io and Trustpilot.
2,979 Independent customer reviews
Trustpilot (1,470 reviews)
Reviews.io (1,509 reviews)
Quality customer service, a great selection of products, and a well designed website to suit.
Always my go-to for Airsoft supplies.
Always my go-to for Airsoft supplies.
Every single time I’ve placed an order, the quality of the goods are fantastic and a delivery service to match. The longest I’ve had to wait has been 3 days.
Delivery's come on time and somtimes earlier in my experience and products feel high quality even when buying cheaper items.
Awful service, awful help from team, something that is legally cleared and offered by the website they have no interest in actually assisting their customers.
Good communication and quick delivery.
Great customer service, as other parcels in the past have been canceled due to lack of stock refund given no questions asked, and notifyed when items where back in.
Very helpful over the phone when I enquired about an item. Delivery was super quick as it was ahead of the quoted timescales. Thank you
Lovely service, quicker than expected and really supportive and up to date news on order
Very impressed with these product
Great weapons love the site I would recommend it to anyone
Always fast reliable delivery on products, no complaints
Love the guns
Fast and efficient delivery
Overall good experience. Fast and no hassle.
My one criticism is that communication could be slightly improved to give some information about modifications to guns. In my order was the Delta Armory Freya, which I just happened to research enough to find they come in shooting over the limits so Patrolbase downgrade them. If I hadn't, I'd be more concerned out the giant "downgraded" sticker on the side of the already opened box. It would just be nice to get a quick copy and paste email saying "X gun has been downgraded to a Y spring to make sure it's within site limits. It's now shooting at..."
My one criticism is that communication could be slightly improved to give some information about modifications to guns. In my order was the Delta Armory Freya, which I just happened to research enough to find they come in shooting over the limits so Patrolbase downgrade them. If I hadn't, I'd be more concerned out the giant "downgraded" sticker on the side of the already opened box. It would just be nice to get a quick copy and paste email saying "X gun has been downgraded to a Y spring to make sure it's within site limits. It's now shooting at..."
Always packed to highest standards and arrives on time.
We cancelled the order as only one item was in stock so postage would have been un economical cancelled and refunded ok but all takes time 🥲
Tokyo Marui s legendary quality at a excellent price. Shipping was faster than expected too. 🙂
Used the hasta pistol case once and i mean literally to put my pistol in it. The plastic cylindrical strip that runs through the hinge bent now the case is unusable. I ordered the large hasta rifle case aswell but that on the otherhand was amazing quality. Not sure why its poor on the pistol case. All other items were perfect and of very good quality. Delivery was quick and the website has extremely good stock.
Rifle delivered on time and quick and Patrol Base were easy to deal with
Parcel still hasnt arrived after 3 WEEKS
I ordered a revolver and was told it'd be with me by the 24th, but it showed up a whole ten days earlier on the 14th, talk about customer service.
It’s very good. I would buy again.
Quick delivery times. Great performance. Very happy.
Never been in the store its a long way and not to many airsoft shops around. Only worth ordering if you have a list of things you need in one go otherwise £7 min delivery. In fairness shipping is fast and you wont be waiting long.
Great experience to buy from, good communication and fast delivery
Quick and easy service, I would recommend buying from the store.
Not used it yet but seems like it will do the job only issue is the stock is abit loose might just be mine but abit of electrical tape has sorted it out over all im vey happy with it
Good product and service arrived fast and on time
Excellent products very well packaged and fast delivery would definitely order again
Great place to get airsoft kit from, good prices, none of the gear I've bought has failed or had any problems under constant use.
Brilliant staff & good service.
A very quick service.
Exactly what I needed to enjoy a day using my shotgun.
Best place to order Airsoft equipment and RIF's from, super quick delivery and no fault with any product I've received, will definitely be ordering from them again
I got some ammo box and rifle box very pleased with both so got gun slip .
Very good service .
Very good service .
Great customer service.
Choose the fastest shipping service and got what I paid for, very happy and will be returning to the store.
Choose the fastest shipping service and got what I paid for, very happy and will be returning to the store.
Delivery can be a little bit expensive, but it’s well worth it. Deliveries always really quick. I’ve bought a few stuff from here and I’ve always liked it. I’ve only had one bad experience.
Five star......
It came early and nothing was damaged.
Great retailer