We pride ourselves on our genuine customer reviews and are extremely grateful to those who take the time to comment. The reviews shown are 100% independent reviews as provided by Reviews.io and Trustpilot.

1,744 Independent customer reviews
(4.7/5)
Trustpilot (1,602 reviews)
Reviews.io (142 reviews)
Rich Sea
Written on 28/09/2023

1st order with Patrolbase. 10/10

Placed my first order with Patrolbase this week and I am happy to say that the experience was flawless. All made the better by Natalie, who helped me amend my order (not once, but twice) without any frustration.
I was expecting my order sometime in October but it was expedited (thanks again Natalie) and I received it this morning.
Cracking service and an excellent range of products. I am a very happy customer and will definitely be returning.
Rated 5 out of 5
SGN
Written on 22/09/2023

Nuprol xl pnp hard case

Bought a very large hard case (Nuprol XL PnP) the order was delivered next day with postage under £10, the case is amazing well packaged and very good quality. Including delivery it was cheaper from PatrolBase.co.uk than most other shops. Within an hour of ordering i received an email with UPS delivery and actually got the case within 24hrs. Good work guys
Rated 5 out of 5
Howard
Written on 15/09/2023

Perfect Start For Beginners

Ordered over the telephone - brilliant service and advice. Brandon went above and beyond with all my questions. Very keen pricing too!
Rated 5 out of 5
Noel John
Written on 09/09/2023

Poor coms but got there in the end

I ordered a case but within minutes realised I had made a mistake. I emailed them straight away and the next morning asking to cancel the order and refund me. It took a while but they did sort it out in the end. Thanks
Rated 5 out of 5
Patrol Base
19/09/2023
Dear Noel,

Thank you for your feedback regarding our services.

Regarding the review you submitted, it appears that you are referring to Factory Cases. It seems that you contacted Patrol Base seeking information and a refund, which unfortunately we were unable to provide. However, we promptly reached out to the appropriate company on your behalf, and they issued a PayPal refund as requested.

We appreciate your understanding and hope that this resolution meets your satisfaction.

Best regards,
Patrol base
Matt
Written on 31/08/2023

Paid extra for delivery, item dispatched two days after due arrival date

Thanks, I’ll be in touch shortly.

Edit re. response:
All well and good regarding your website but to be blunt that’s a problem on your end that I was not made aware of when purchasing and now have to drive 30mins to collect, not major, but simply, for whatever reason I paid for a service I never received.
I’ve changed my rating from 1 to 3 stars because your explanation is valid, but this should be made clear when ordering.

Ps. UPS are awful, they never turn up within the allocated time slot, they only attempt delivery once, and I had used their site to rearrange the delivery date and yet they still delivered on the initially planned day, I would urge you to use someone better.

————

I paid extra for delivery that said it would arrive by Tuesday. Upon paying it then says that this is an estimate, and that anything from abroad will take longer. Why pay extra when I have no idea where it’s coming from or when it will get here?

I am now on holiday, having expected my package to arrive before I left.
It’s Thursday and I have only just got an email to say that it has been dispatched and should be with me soon.
First and last time buying from here. To not even dispatch until two days after the expected arrival date and having paid extra for fast delivery, it’s a joke.
Rated 4 out of 5
Patrol Base
31/08/2023
Dear Matt,

Can you please provide your order number so I can address the delivery issue and get this refunded for you? You can send it to the email below :)


Thank you for taking the time to provide us with your review. We truly value the feedback of our customers.

I wanted to address a matter regarding orders placed over the weekend. Please note that Patrol Base is not open on weekends, so any orders placed during this time will be received and processed on the following Monday when we resume operations. Unfortunately, in the case of this recent bank holiday Monday, we would not have received your order until the following Tuesday. Our ordering system does not account for weekends and bank holidays when calculating estimated delivery times. Therefore, if you selected next day delivery, it would generate an estimated delivery time of the next working day.

Additionally, I would like to mention that the bank holiday weekend is typically accompanied by a surge in orders. This past bank holiday was no exception, and we always strive to fulfill orders in a timely manner. We sincerely apologize for any inconvenience this may have caused. If there is anything we can do to rectify the situation, please don't hesitate to contact me at 01484 644 709 or via email at natalie@patrolbase.co.uk.

Thank you once again for your feedback, Matt.

Best regards,
Natalie
Customer service manager
The Patrol Base team
Shonagh swann
Written on 26/08/2023

The UPS delivery a shimmering," next…

The UPS delivery a shimmering," next day" patrolbase had gave me heads Up but what followed was a truly delicious unboxing of a GBB I've wanted for simply years and to lay down some pell on my DIY shootbox caused me to hoot with laughter as I master the short burst HFCMAC11GBB
Rated 5 out of 5
Kevin Warburton
Written on 12/08/2023

Amazing experience once again at Patrol Base.

Once again had a trip to what is now fast becoming my favourite place, purchased numerous items on the recommendations of the staff,who once again have been so helpful and knowledgeable and find the time to answer any questions or give any advice needed. Thankyou to the staff at Patrol Base
Rated 5 out of 5
Juan Card
Written on 11/08/2023

Not too shabby a company

Bought a scope off them, great price, speedy delivery all without any issue
Rated 5 out of 5
Matt Andrew
Written on 08/08/2023

Brilliant customer service

Brilliant customer service, always happy to offer advice over the phone. Never had any issues when ordering goods.
Rated 5 out of 5
Kevin Warburton
Written on 14/07/2023

AMAZING SERVICE

Been to patrol base twice recently,staff extremely helpful. purchased various pistols and assault rifles on line, Absolutely delighted with the efficiency in which way the orders were dispatched. Will definitely use them again for all future purchases couldn't recommend enough
Rated 5 out of 5
Alex Proudman
Written on 30/06/2023

Lovely staff

Went to patrol base 2 days ago, great by some amazing guys that helped me pick out a few guns and clothing. Picked up a raven dragon 7 and a sa-f02 flex (waiting for it to arrive in 2 tone still ) the guys where spot on with helping me get everything that I needed to get started with, they weren't trying to force any deals on you they more suggest if u get this u could also buy this along side or u may need this for that. Only thing that I would say to make it better is to have public wifi in there just bcs my data wouldn't load the price. But overall a great experience!
Rated 5 out of 5
Andrew Seaborne
Written on 29/06/2023

I had a small misunderstanding…

I had a small misunderstanding regarding my recent order but the problem was resolved within a few hours. Very impressed thank you. I will be ordering again.
Rated 5 out of 5
imbadwithnames
Written on 28/06/2023

Product came with 3 defects.

Product has very poor quality and came with multiple defects.

Delivery was fast and products box was undamaged.

I purchased a krytac trident mk11 crb for £369.99 expecting to get a premium gun as you would expect with the premium price tag, but that is far from what I received. The product came with 3 defects out the box. The dust cover does not latch shut how it's supposed to, The stock scratches the buffer tube on the first time opening it leaving silver scratches down the black buffer tube and most importantly the fire selector on the right side of the gun gets caught in multiple places making the fire selector useless on the right side and also effects the left side as it some time gets stuck to the point where the selectors become unaligned.
Rated 2 out of 5
Colin Doyle
Written on 27/06/2023

Always my go-to airsoft shop

Always my go-to airsoft shop. Great prices, great range, extremely frriendly & helpful staff and they always deliver stuff super fast. I've had a couple of occasions where I needed something delivered early or returned something and that's when they really stand out. No bullsh't, no hassle, really friendly and efficient about sorting it. Brandon in particular is a stand out.
The videos showing all gear as well are extremely useful What a brilliant idea and great service to airsofters!
I highly recommend these guys to anyone looking for any type of airsoft gear.
Rated 5 out of 5
Customer
Written on 27/06/2023

Effecient and Prompt

Had a problem with my pistol magazine. The support I got from Nick, the returns manager, was just excellent. Very prompt and effecient service which is sadly lacking with many other companies. Well done Patrol Base!
Rated 5 out of 5
David Nicholson
Written on 25/06/2023

Poor shipping cost

Patrolbase has a great selection of airsoft equipment and helpful friendly staff but they have a terrible shipping service for Northern Ireland, It doesn't matter what is ordered,the shipping will be £49.99 this is just not sensible.
Rated 3 out of 5
Razvy
Written on 19/06/2023

Good aftersales customer service

If you want your two-tone weapons in 1-2 days, they can't help you with that. And that's the only con.
Pros: Very good customer service aftersales, they've manage to help me learn how to put batteries inside the gun. Also advised why NiMh are better than LiPo for begginers and viceversa.
Rated 5 out of 5
kenneth jones
Written on 14/06/2023

I recently bought a new rifle fro pb…

I recently bought a new rifle fro pb but the mag was different to the one advertised. One simple phone a to pb and I was blown away how helpful they were. I was offered a replacement gun of my choice up to £20 more than the original, but I was happy to ask for a replacement mag to which they obliged but also sent me 3000 quality bb’s.
The guy on the phone could not have been more helpful and this will always be my go to for Airsoft supplies.
Rated 5 out of 5
Blythe story-smith
Written on 13/06/2023

Over and above!

Not often motivated enough to write reviews but the service recently received from Patrol Base deserves the effort!
Purchased a pistol for my sons birthday, it developed a small but annoying fault. Patrol Base went over and above to rectify and ensure the experience was nothing but positive. Shall use no other now for anything airsoft related!
Rated 5 out of 5
Christian Tayleure
Written on 12/06/2023

Patrol base is a great company

I made my order on the 30th of may got ahold of the company to check progress they said it will hopefully be packaged up in the next few days i understand these things can take time they are a great friendly bunch of people will definitely order from them again
Rated 5 out of 5
David
Written on 09/06/2023

Great company but unfortunately they…

Great company and would be 5 stars but unfortunately they use UPS for delivery and the service for UPS local to me is not worth paying for.

Local delivery drop off when not home is miles away and it's next to impossible to change delivery.
Rated 3 out of 5
Patrol Base
12/06/2023
Hi,

Thanks for leaving us a review! We always appreciate the time taken by our customers when letting us know about the service they received and purchases from us!

We are sorry you felt the need to give us a 3* review based on the courier we use for our delivery of RIFs (Realistic imitation firearm).

UPS are the only courier company which provide a delivery service for RIFs. Other delivery companies refuse to handle RIF's. Without UPS, we wouldn't be able to ship goods to you and our other customers. Anything which is NOT a RIF is sent via DPD.

If there is anything I can do to help rectify any issues with purchasing and/or delivery please do not hesitate to get in touch!
I can be contacted via email natalie@patrolbase.co.uk or alternatively 01484 644 709.

Kind regards,
Natalie
Customer services manager
The Patrol base team
MB
Written on 01/06/2023

Quick resolution, even on busy day

Natalie solved my issue in less than 2 hours, excellent service. Thank you!!
Rated 5 out of 5
Tytus Vuuren
Written on 24/05/2023

fantastic customer service

fantastic customer service, no delays in postage and hassle free ordering. I spoke on the phone with Cal and he was super professional and helpful.

thanks again Cal
Rated 5 out of 5
Anna Drury
Written on 24/05/2023

Fantastic customer service

Fantastic customer service highly professional and knowledgeable. After a small misunderstanding on my part about delivery, the issue was dealt quickly and over and above service was received. Highly recommended will definitely be a repeat customer. Thank you
Rated 5 out of 5
Paul Gaitley
Written on 24/05/2023

Excellent service

I have just reserved my order and I can tell you that I am very happy with my order and I will be ordering more products from them the two tone is very nice I really can recommend them
Rated 5 out of 5
Steve
Written on 22/05/2023

Bolster Armouries Drop 3. SBR & Carbine.

Bolster Armouries Drop 3. SBR & Carbine.

We've used the SBR & Carbine for airsoft several games now and as you would expect from a high end platform, the RIF's perform 'Flawlessly'. These RIF's really are a pleasure to use & The rate of fire is excellent. (While the price tag is up there, if you were to break down the individual parts list to build one of these yourself, add to that the case (and if you cant do it yourself, the cost of a tech who could put it all together, so it works as well as it possibly can.....) It's on par with what you'd expect to pay & not excessively so) - Then a 24 month warranty.... Mark @ BA is great. Approachable & responsive to queries with good advice. Absolutely no issues there. BUT IF you're an air softer who likes to do the full Milsim/Camo thing - the colour schemes probably ain't going to sing for you. And it would be a travesty to paint one of these up to that style. We're really pleased with our RIF's. They are a brilliant upgrade to our previous platforms & I guess to use a couple of cliche's - 'You get what you pay for!' & 'It does what it says on the tin!'
Rated 5 out of 5
Simon
Written on 21/05/2023

Great service

Great service. Bought a few things from Patrol Base on line. Always been fast service/delivery. When there was an issue with my ukara it was sorted out straightaway. I’ve also been into the physical store. It’s very impressive. Staff were very polite and friendly. We were served by Gary who knew everything about the gun we were going to buy and provided excellent advise. Definitely my favourite online retailer.
Rated 5 out of 5
Alan Green
Written on 20/05/2023

Amazing friendly service

Visited the patrol base store today with my son who is in a wheelchair. There is a ramp which gets you into the entrance lobby however the main showroom is upstairs, unfortunately because of the type of building there is no lift to get into the main showroom however the staff at patrol base were really friendly and accommodating, they were willing to bring down anything I wanted for me to look at in the entrance area and I was able to buy the KC-02 and accessories that I wanted, they kept an eye on my son while I just nipped upstairs to pay at the till and then helped me again by carrying all my purchases to the car. This is absolutely fantastic customer service I couldn't be happier. Well done Patrolbase.
Rated 5 out of 5
Amy Seed
Written on 20/05/2023

Mark was very helpful for first time…

Mark was very helpful for first time buying
Rated 5 out of 5
Vaidas Juknevicius
Written on 19/05/2023

Rifles …

Yes they are perfect,and recommended newer have problems with them,fast deliveries and good communications,and will definitely stick with them.
Recommended my friends
Rated 5 out of 5
Lewis Windsor
Written on 12/05/2023

Big shout out to Natalie customer service

Best customer service out there. Highly recommend big shout out to Natalie customer service manager!
Rated 5 out of 5
Stephen
Written on 12/05/2023

Patrolbase impossible task

Patrolbase are excellent
They 95% of the time have what I need
There delivery is quick and bulk buy offers are good
Phone and emails are usually answered and in a professional manner
I have also set them an impossible task to find a part that not even the manufacturer can supply me
But so far never had a problem with them
Excellent
Rated 5 out of 5
Jason luck
Written on 10/05/2023

I have been trying to order certain…

I have been trying to order certain items from Patrol base and from their sister website Taiwan guns, But both websites terrible, I've tried calling but never seem to get response but to no avail, I need these particular pouches for my resistance groups in Ukraine and unfortunately Patrol base are only place that stock them, So a bit disappointing.
Rated 3 out of 5
Patrol Base
11/05/2023
Hi Jason,

Thanks for your feedback!

We unfortunately suffered a server error and lost use of emails for around 8 days and the phone lines were also intermittent for a number of days so if you feel ignored, please rest assured that most certainly wasn't the case and i can only apologise profusely for any inconvenience caused.

If you wish to order anything from Taiwan gun which we don't stock in the warehouse, please email twg@patrolbase.co.uk. Please state the item you'd like to order, any product codes relevant to them and the amount you wish to order and we will obtain these for you and send them out as soon as we can!

If there is anything i can do to help, please don't hesitate to contact me on 01484 644 709 or alternatively natalie@patrolbase.co.uk

Kindest regards,
Natalie
Customer service manager
The Patrol base team
Mrs Jenny O'Hare
Written on 05/05/2023

and spoke to …

I contacted Patrol Base and spoke to a lovely lady called Natalie who knew everything about the product that i was looking for and gave the best customer service we have ever had from any company we have ever been, she sorted everything we needed so quickly and was so polite and accomodating we will definately be buying all our guns and accessories from patrol base. Thanks Natalie.👍
Rated 5 out of 5
Tyler Rogers
Written on 03/05/2023

Normally great but seem to have dropped off on the comms front

Really good company to order from but my recent experience has clouded my view abit, ordered some parts last week and paid for the 1-2 day delivery. Aware there was a bank holiday so I am trying to find out a way to contact them regarding estimated dispatch as their phone number says they’re closed!

*updated as parts were dispatched on time! 5*
Rated 5 out of 5
Veran Mr Black Beard
Written on 26/04/2023

Website search bar don't work

Looks like a great shop with loads of airsoft products at good prices. the main problem I come to is the search bar doesn't work so it's virtually impossible to look up anything you want to buy
Rated 3 out of 5
Patrol Base
26/04/2023
Hi there,
Thanks for leaving us the review! We're sorry to hear you've had a difficult experience with our search bar. If there was something specific you were looking for and couldn't; could you let us know as we are always trying to improve our search feature and make the overall site experience as easy as possible.

We hope we can improve the experience for you next time.
Thanks again,
The Patrol Base Team
James Clews
Written on 21/04/2023

Josh and all the team at Patrol Base.

Josh and all the team at Patrol Base always go above and beyond. From small orders to big, multi-part shipments they alwys get you what you need, and fast!
Rated 5 out of 5
Patrol Base
27/04/2023
Hi

Thank your for taking time to leave us a review

If you have any questions don't hesitate to contact us.

The Patrol Base customer Service Team
Bruno Mota
Written on 20/04/2023

Epic Customer Service

Nicole went above and beyond to ensure delivery of my order went as smooth and fast as possible, really appreciate it, thanks Nicole
Rated 5 out of 5
Patrol Base
27/04/2023
Hi

Thank you for the 5* review

The Patrol Base customer Service Team
Junior Santos
Written on 19/04/2023

Good quality

Good quality
Rated 5 out of 5
Patrol Base
27/04/2023
Hi

Thank you for the 5* review

The Patrol Base customer Service Team
Reakay
Written on 15/04/2023

I have ordered a number of things from…

I have ordered a number of things from these guys I think it’s amazing that I receive my orders in days not weeks I’m in Belfast,I have ordered from shops in Northern Ireland and had to wait 2+ weeks before my orders arrived. Guys keep up the good work
Rated 5 out of 5
Patrol Base
15/04/2023
Hi!

Thank you so much for this positive review!
We love nothing more than hearing feedback from our customers and knowing we have made them happy!
If you require any assistance in future, please do not hesitate to contact us on 01484 644 709 or alternatively websales@patrolbase.co.uk
You can also visit our brand new, state of the art showroom if you ever fancy a trip out!

Patrol Base Limited Unit M3, Colne Side Business Park, George Street, Milnsbridge, Huddersfield HD3 4JD

Happy airsofting!

Kind regards,
The Patrol base team :)