Contents

1 - Consumer Contracts Regulations for Distance Selling
  1.1 - Information you should expect from us
  1.2 - Right to cancel
  1.3 - When there is no right to cancel
  1.4 - Cost of returning items and refunds
  1.5 - Finance Option
  1.6 - Conditions for money given as a deposit or financial guarantees
  1.7 - Delivery Arrangements
2 - Further Delivery Info
3- Returns Process and Faulty items
4 - Website and Terms of Use
5 - Weapon Specific Terms
  5.1 - FPS [feet per second]
  5.2 - 11.1V LiPo
  5.3 - User Error
    5.3.1 - Weapon Modification
    5.3.2 - Stripping a Weapon Completely during Cleaning
    5.3.3 - Use of Poor Quality BBs
    5.3.4 - Accidental Damage by Dropping, Miss-use and Debris etc
    5.3.5 - Use of the incorrect Charging unit
  5.4 - Included Free Chargers / Batteries
  5.5 - Removing Screws, Nuts and other Parts using the Improper Tools
  5.6 - Use of Incorrect Lubrication
6 - Price Match Promise
7 - Pricing
8 - Stock Availability
8 - Ordering & Payment
9 - Two Tone Service
  9.1 - Age Restriction
  9.2 - Preview Images
  9.3 - Painted Areas
  9.4 - Paint and Colour Variations
  9.5 - Refunds and Returns
  9.6 - Order Cancelling
  9.7 - Modifying Two Tone Weapons
  9.8 - Paint Wear
10 - Order Holding
11 - The Legal Stuff


1 - Consumer Contracts Regulations for Distance Selling

At Patrol Base Ltd we adhere to the Customer Contracts Regulations for distance selling, which came in to force 13 June 2014, and implement the Consumer Rights Directive into UK law.

This set of regulations is designed to give you rights when shopping online, so you're covered if things go wrong.

These rights apply to orders which have been made Online, over the Phone, or otherwise off-premises from one of our Retail Stores.

1.1 - Information you should expect from us

Before placing an order online we will supply the following:

  • Information about ourselves, including our address and contact details
  • A description of the goods, or service.
  • The total price of the goods including relevant taxes
  • Payment options
  • Details of your right to cancel and when this doesn’t apply
  • Details of who pays for the cost of returning items
  • Delivery information including costs and estimated delivery times

At Patrol Base we try to make this information as clear as possible, with all product details being as up to date as possible on our website, and with the ability to calculate delivery times in the basket. Additional information you may require will be displayed during the checkout process.

1.2 - Right to cancel

When purchasing items online or by phone you have the right to cancel an order up to 14 days after the order is delivered.

This 14 day period is the time you have to decide and notify us of your wish to cancel, once you have notified us you then have a further 14 days to actually send the goods back.

You do not need to provide a reason for cancelling within this period.

When cancelling an order in this manner a refund will be issued once the unwanted items have been returned and inspected.

If you do wish to cancel an order please simply call us on 01484 644709 where one of our friendly customer care team will be able to assist you.

1.3 - When there is no right to cancel

There are some circumstances where the Consumer Contracts Regulations don't give you a right to cancel an order.

Examples of this are:

  • Items which have been tailor made or customised, such as a two toned or modified workshop items [i.e. altered from their original state at your request].

  • Goods that have been mixed inseparably with other items after delivery

  • Goods that have been altered after receipt, either by you or a 3rd party

  • Where items have been used more than would be needed to inspect the items as you would reasonably do in a shop prior to purchase [a reduced refund may still be available, please contact us to discuss this].

  • Goods and services worth £42 or less

  • Services that have been completed in full prior to the return [such as workshop modifications and custom paint services etc]

1.4 - Cost of returning items and refunds

Unless an item is faulty on receipt or not as described the postage cost of returning any unwanted items would be the responsibility of the customer.  If you have received an item that is faulty or where an incorrect item has been sent in error we will be happy to arrange for a free of charge return [see our returns section for more details].

1.5 - Finance Option

1.6 - Conditions for money given as a deposit or financial guarantees

1.7 - Delivery Arrangements

The delivery cost and an approximate delivery time will be shown at the basket stage, prior to completing the order, we offer different delivery options depending on your delivery location and where possible provide the choice of a next working day service, please note that with any other delivery option we can only provide an approximate delivery date and no guarantee is provided of the specific date the delivery will be made.

As the delivery is provided via a courier service it is important that you ensure there will be someone available at the delivery location to sign for the parcel. No refund of the delivery cost will be made for failed deliveries where there has been no-one available to accept the parcel.

Although every effort will be made to ensure that all orders are delivered in a timely manner there can be events outside our control that may cause a delay in delivery.

This can include events such as vehicle breakdown, accidents and stock issues [such as missing items due to damage or store theft etc]. On these occasions we will do our best to minimise any inconvenience to you and will look to keep you informed, however we will not cover any consequential costs incurred [such as time off work, missed game days etc].

Please note that certain types of orders will also add extra time onto the estimated delivery date shown, due to additional work that will need to be done prior to dispatch, this includes orders that contain things like two toned items or any workshop jobs etc. This extra time will be shown in a ‘pop-up’ box prior to completing the order but will not be shown in the estimated delivery date displayed in the basket.

All our deliveries are made via a courier service and We reserve the right to use the courier of our choice for each delivery.


2 - Further Delivery Info


3- Returns Process and Faulty items


4 - Website and Terms of Use

We try to ensure our website is as accurate and as up to date as we can possibly make it, but we reserve the right to make changes and (because we are human) to make the occasional error.

We ask that you do not copy anything from our websites other than for your own use; please do not modify Content such as Text, Images, Video, or Audio and then redistribute them; and please don't use them to conduct activities that breach any laws or infringe any third party's rights

Do not copy our content for use on 3rd Party websites without our express permission, or for use on any Competitor Websites or marketing. Any infringement of our Intellectual Property, be it: Text, Images, Video or Audio will be pursued to the full extent of the law.


5 - Weapon Specific Terms

5.1 - FPS [feet per second]

The stated feet per second (FPS) listed on our website is based on the results achieved on the first unit taken into stock from our suppliers. Subsequent units on newer deliveries or new production runs may deviate from this figure substantially.

Before dispatch we check weapon power [FPS Levels] ourselves in store using SKANAR Brand Chronometers to ensure compliance in accordance with UK Laws. This check is done solely for this purpose and is not done in relation to checking the performance, range or accuracy of the item.

5.2 - 11.1V LiPo

11.1V LiPo batteries are for use in highly tuned and modified AEGs ONLY. The use of an 11.1V LiPo, 10.8V NiMh/NiCd or higher voltages would be classed as miss-use and voids all warranty on all AEGs supplied by us, Patrol Base Ltd, unless specified by ourselves on the product page on our website. This includes units where manufacturers, suppliers, other retailers or the airsoft media state that a unit is 11.1V LiPo ready.

11.1v LiPo batteries should only be used in guns where we have specifically stated that the item is suitable for 11.1v LiPo in the product specification or description of the product.

5.3 - User Error

If any problems are deemed to have arisen from user error we cannot accept a return or issue a refund, we may still be able to help you in repairing the problem however this may be a chargeable service.

Examples of user error are, and not limited to:

5.3.1 - Weapon Modification

We do understand that users like to modify their weapons, however we may not be able to cover a repair once a permanent alteration or modification has been made, or if the weapon has been taken apart outside of expected maintenance (such as for normal cleaning and lubrication).

5.3.2 - Stripping a Weapon Completely during Cleaning

Although regular maintenance is essential and failure to perform this can lead to premature wear or damage, incorrectly maintaining or excessive dismantling can also cause issues.

Stripping and cleaning a gas powered weapon only entails splitting the slide and frame [or receiver on a rifle], checking seals, wiping dirt from moving parts and applying fresh lubricant. Removing parts, such as the trigger mechanism, can cause damage and is considered user error.

Maintaining an electric powered weapon only typically entails basic cleaning to ensure the item is free from dirt and debris. Any further work, such as gearbox maintenance, should be carried out by our Shop Technicians.

5.3.3 - Use of Poor Quality BBs

There are many different brands and types of BBs available and you do not have to purchase them from ourselves, however we do ask that you ensure that the ones you do use are of good quality.

Please don't use cheap / low quality BBs in airsoft replicas supplied by us, if we find evidence that low quality BB have been used we may not be able to accept a return or offer a refund.

Unfortunately,  more and more RIFs booked in to our workshop with damage caused by a poor choice of BB. Poor quality BB’s are BB’s which have been manufactured in a location with poor quality control, resulting in ammo which breaks easily, has mold lines, injection marks or poor weighting ratio.

We recommend any of the brands that you will see available on our website, if we feature the BBs on our website we have typically tested them thoroughly and can confirm they are safe to use with your Airsoft Weapons.

5.3.4 - Accidental Damage by Dropping, Miss-use and Debris etc

Although airsoft guns are typically built and designed to last they are at the end of the day still toys, and as such are not manufactured to the same build quality as real firearms. Dropping, hitting, throwing, and dipping in mud etc can cause permanent damage to airsoft replicas. We cannot accept returns of weapons that have been mistreated, abused or with parts missing and broken etc.

5.3.5 - Use of the incorrect Charging unit

Please ensure that when charging batteries the correct type of charger is used. For example, do not use a Li-Po charger to charge a Ni-Mh battery, or a Ni-Mh charger to charge a Li-Po battery. Please read all supplied instructional material, as we cannot accept the return of items damaged in this way.

5.4 - Included Free Chargers / Batteries

A number of manufacturers include a free battery and charger in the box, although this can be quite handy when just starting out, we would always highly recommend purchasing a seperate battery and charger.

The reason for this is it is typical for these items to be a very cheap / low quality product that will not allow you to get the best out of your new gun. The charger is usually of an EU style 2-pin plug [which can be used in a normal UK shaver socket] and does not offer safety features, included on aftermarket options, like an auto-shut off feature when the battery is fully charged, the battery is also usually of a lower capacity than aftermarket ones and will need recharging far more often.

Due to the nature of these items, and the fact that we do not stock them separately, unfortunately we cannot accept returns of these batteries and chargers if they come supplied with a weapon as a ‘free gift’ from the manufacturer.

5.5 - Removing Screws, Nuts and other Parts using the Improper Tools

We cannot accept the return of items which have been taken apart using the wrong tools, or have had screws, nuts or bolts damaged due to mistreatment. Please ensure that you do not use ball headed Allen keys on any airsoft equipment, as this can lead to threading and serious damage.

Please note, this includes all screws and nuts, including the quick change spring release nut at the back of some receivers.

5.6 - Use of Incorrect Lubrication

Do not use lubrication which is not designed for use with airsoft products. We cannot accept returns, or cover the cost of repairs for weapons which have been damaged through the use of inappropriate lubricants.

Examples of an appropriate range of lubricants are the Abbey range of lubricants found on our website.

Examples of inappropriate lubricants are: WD40, abrasive lubricants, and mineral oil based lubricants.


6 - Price Match Promise

We are always happy to try and price match our products with lower prices online or in store.


7 - Pricing

We try to make sure that our pricing is as accurate and as fair as possible. The correct price for any product is that displayed on the website at the time we receive your order. If we make a mistake on price and it is higher than it should be then we will refund the difference.

We will always try to give you the best possible deals and to be as fair as possible on price.

If an item is on sale, it might have been sold in our retail store. If so, the 'was' price will always be the highest price in the last 12 months via any of our companies, websites or retail stores, and it will have been at that price for at least 28 consecutive days. The 'now' price will always be the current lowest price.


8 - Stock Availability

We always try to make sure that stock levels are as accurate as possible, and we always try to keep items in stock ready to be sent to you as soon as you want them. Items on sale might run out at any time. Once we have run out of stock we will not be able to accept any orders for the item.

Despite our best efforts to maintain good availability of all items, it is unfortunately the nature of the airsoft industry that many manufacturers only offer limited availability of some items and also can sometimes cease production of some items during certain times of the year, this can lead to products being unavailable for for extended periods.  We will always look to offer alternative items wherever possible but cannot guarantee availability of all items at all times.


8 - Ordering & Payment

We accept credit card and debit card payments via our secure website, or over the phone and in addition PayPal payments via the website [excluding via PayPal Cheque].

We might not be able to accept your order if:

  • Your funds don't clear, whether you are paying by credit/debit card or PayPal

  • We have made a pricing or product description error

  • A product is out of stock, is not available, or was a sale item and all stock has cleared

  • We believe you are not using our website responsibly

  • You attempt to pay by PayPal Cheque

We care a lot about protecting you from fraud. If we suspect that your card has been stolen and someone else is using it then we will not sell the goods to them. For this reason, we reserve the right to refuse any order.


9 - Two Tone Service

Patrol Base Limited provide a service where airsoft models/realistic imitation firearms (RIFs) can be altered from their original state by covering a substantial proportion of the RIF with a bright colour. We reserve the right to coat or paint whatever parts of the RIF we deem necessary for the RIF to be a 'two tone'. We will always make every attempt to minimise colour on areas of perceived wear but this can not be guaranteed in all cases. Similar RIF models could, in some cases, be painted differently.

A two tone service can take up to five working days to complete from the first full business day after the purchase date.

The intent of the service is to provide an option to purchase an Airsoft model/RIF for those who are 18 years of age and above and who do not hold a recognised valid airsoft defence*.

The onus is on the seller of a RIF to make sure they only sell to a legitimate purchaser, prosecution could result as a failure to do this.

The only groups of persons now allowed to purchase RIF's are Film,TV, Museums, Theatres, Crown Servants, and persons engaged in Historical Military Re-enactment activities, and of course regular airsoft skirmishers. All these purchasers must be over 18 years of age.

The service is a paid for addition to a RIF purchase. We do not provide the service for RIFs purchased at another retailer. Due to the nature of some substrates the coating/paint may be removed on points of abrasion wear such as hand guards, pistol grips, pistol slides and rifle stocks. We do not warrant the paint finish quality or adhesion properties. If we use Krylon the paint is said, by the manufacturer, to be 'chip resistant' after seven days. We do not guarantee a 'standard' of paint finish or coverage.

Solvents, oils etc may have an adverse effect on the paint and may in some cases cause accelerated wear. As we often are able to ship a two tone prior to the elapse of the seven day cure time some paint may wear off on high points whilst in transit. If you would like you two tone purchase to be shipped after the seven day cure time please telephone the office as soon after placing the order as possible.

Although we may be able to fulfil and deliver your order before the seven day cure time we do not recommend handling the two tone areas until this time has elapsed.

We limit the amount of overspray where possible to minimise any effect on the correct function of the RIF. Some overspray may be present where masking is favoured over complicated disassembly.

If for any reason the above terms are in anyway unacceptable you then please do not order the service. Placing and completing a two tone order on our website or in store means you have read and accepted the above terms.

NB - to remove a two tone coating or paint *could* be construed as 'manufacturing a realistic imitation firearm' and as such that person could be prosecuted.

Ref: Violent Crimes Reduction Act 2006 section 36 (1) (b)

9.1 - Age Restriction

In order to purchase an Airsoft Weapon, also known as a Replica Imitation Firearm, you must be over 18. This applies to both weapons in standard Military Colours as well as Two Toned Weapons.

When ordering you will be asked to confirm your Age which will be stored against the order as proof, and if required we reserve the right to put your order on hold until we have received proof that you are over 18.

9.2 - Preview Images

The images of the Two Tone Guns on our website are preview images, meaning that the colours highlight the areas which are likely to be painted, the finished product may appear different to the image online.

The final product you receive will be painted with Spray Paint, meaning the finish will be different. There may be colour variations based on the application. For more information please see 2.4 - Paint and Colour Variations.

9.3 - Painted Areas

We reserve the right to coat or paint whatever parts of the RIF we deem necessary for the RIF to be a 'two tone'. We will always make every attempt to minimise colour on areas of perceived wear but this can not be guaranteed in all cases. Similar RIF models could, in some cases, be painted differently.

9.4 - Paint and Colour Variations

The brand of paint we use is Krylon Spray Paint, however, subject to availability we may have to use an alternative paint, as such this may result in a light colour variance from weapon to weapon.

The colour of the paint may also change shade slightly based on the base colour of the weapon. A darker base colour will result in a slightly darker shade, and a lighter base colour will result in a lighter shade.

The colours will be as close to the preview pictures as possible, however, there could be slight variations depending on the application.

9.5 - Refunds and Returns

Once painted we are unable to take the product back for a refund or store credit.

If on receipt a weapon is faulty then contact us immediately. Please Do not under any circumstances attempt to diagnose or fix any issues by disassembling the RIF in any way no matter how small. Any attempt to do this will invalidate your option to have the issue diagnosed and if applicable, Tone fixed at no cost to yourself.

9.6 - Order Cancelling

Once a two tone order is placed the two tone service could begin immediately. If once an order has been placed you wish to cancel you must call us immediately and confirm with a member of staff that you wish to cancel. If work has started on the RIF we may not be able to provide a refund for that part of the order.

9.7 - Modifying Two Tone Weapons

If a painted weapon has been modified, such as purposefully removing the paint, we will no longer warranty your weapon.

9.8 - Paint Wear

Depending on the frequency, and type of use, the paint may begin to wear off. Please note we cannot accept responsibility for paint wear during use.

Typical places for this type of wear are on the Cheek Rest and Handguard, due to these parts being high contact areas with Gloves and Masks.


10 - Order Holding

We reserve the right to hold your order should we be required to stop your parcel for legal reasons. If we hold your parcel we will attempt to contact you immediately, and attempt to re-contact you every few days.

Should we not be able to contact within an appropriate amount of time we will cancel your order, and refund you.

Below are some possible reasons for orders being held:

  • Your Defence is not Valid

  • The name on your Defence is different to the one provided with the Defence

  • Your Address does not match the Address on your Defence

  • Your address is incorrect

  • The incorrect postage option was selected

  • Item(s) on your order are no longer available

  • Item(s) on your order were found to be broken during Quality Control

Please be aware that we will not send out your order if your Defence is invalid, as it is required by law.


11 - The Legal Stuff

You agree not to infringe the copyright of our websites and catalogues or any other intellectual property (for example by copying and reusing images).

Our websites and catalogues are produced as accurately as possible, but to the fullest extent permitted by the law we make no representations, warranties (express or implied) with respect to the content.

We exclude to the fullest extent permissible by law any and all liability howsoever arising for any faults, inaccuracies or omissions relating to our websites and catalogues and the unavailability of our website.

No director, employee or representative will be liable whether in contract, tort, negligence or otherwise, for any loss or damage whether direct or indirect arising out of or in connection with your use of our websites or catalogues, including, without limitation, damage to software or hardware, economic loss, loss of data, consequential damage, loss of or damage to property and claims of third parties.

None of these exclusions and limitations are intended to limit any rights you have as a customer, or any statutory rights which may not be excluded, nor in any way to exclude or limit our liability to you for death or personal injury resulting from our negligence or that of our agents, representatives or employees.

Each of the above exclusions and/or limitations shall be construed as a separate and severable provision of these terms.

If any court holds any provision of these terms to be void or unenforceable, it shall be deleted and the remaining provisions shall continue in full force and effect.

These terms shall be governed by and construed in accordance with the laws of England and Wales, and you agree to submit to the exclusive jurisdiction of the Courts of England and Wales.

By registering or placing an order through the website you confirm that you have read, understood and agree to these Terms and Conditions in their entirety. If you do not agree to these Terms and Conditions in their entirety, you must not register or order any product or service through the website. We reserve the right to change or amend these Terms and Conditions at any time and without notice to you. The latest version of the Terms and Conditions will be shown on our website. We recommend that you revisit this page regularly to keep you informed of the current website terms that apply to your use of the website. By continuing to access, browse and use this website, you will be deemed to have agreed to any changes or updates to our website terms.

We make every effort and have taken all reasonable precautions to try to ensure that prices quoted on the Website are correct and that all products have been fairly described. All goods are sold subject to availability and prices of products may change from time to time. We also reserve the right to change the price of any item on the Website where that item has been priced incorrectly. If we find the price of the goods you have ordered has changed from the amount set out on the Website when you placed the order with us, we will contact you and ask if you wish to proceed. If you confirm that you do wish to proceed then please remember that we will still not be under any obligation to supply the goods until we have confirmed that we have both accepted your order and that it has been dispatched. No contract will exist until we have confirmed this. If you confirm that you do not wish to proceed, your order will be cancelled and neither of us shall have any further liability to the other.

We take every reasonable care to ensure that product descriptions, measurements and specifications are accurate but there may be variations between these and the goods supplied. Whilst we try to display the colours of our products accurately on the Website, the actual colours you see will depend on your monitor and we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery. All images used across the website and e-mails, especially those used in graphics and banners, are for illustrative purposes only.

When you register or order online you will be given the opportunity to receive information from us about our products, promotions or special offers. If you do not wish to be contacted for such purposes, please ensure that you tick the appropriate box as you go through the process. You may unsubscribe from our contact list at any time by clicking on the unsubscribe button on your email, by changing your preferences in the “My Account” section of the Website, by emailing us or by telephone.