UPS

You will receive tracking information when your order has been processed for shipping. Please note that UPS will make one delivery attempt to deliver your parcel.

If no one is available to receive the package at the address, then at the drivers discretion, the parcel will either be rescheduled for the next working day or sent to a UPS Access Point.

If the parcel is too large to be left at a UPS Access Point (eg a package containing a large plate carrier or replica) then it will be returned to the sender, in this case us, Patrol Base Ltd.

It is the customers responsibility to check tracking, and if a parcel is taken to an access point it will need to be collected within 10 days.

Further delivery attempts may incur additional delivery costs.

For tracking information please see the UPS Parcel Tracking Page.

DPD

You will receive tracking information when your order has been processed for shipping.

Please note that DPD will typically only make one attempt to deliver your parcel to your requested address.

Unless the package is too large or you have set up alternate delivery options via the DPD website or tracking App, the standard process would be that if there is no one present to accept the parcel, at the time of the original delivery attempt, it will then be taken to a nearby DPD access point on the same day and you would then need to collect the parcel from this location.  Information surrounding the delivery attempt and about collecting the parcel from the access point, including its location, will be available via the DPD Local tracking information provided to you. If the parcel is not collected from the access point within an appropriate period of time it will be returned to the sender, in this case, us, Patrol Base Ltd.

Please note it is the customer's responsibility to check the tracking, and if a parcel is taken to an access point it will typically need to be collected within 10 days.

Further delivery attempts may incur additional delivery costs.

For tracking information please see the DPD Local Parcel Tracking Page.

Please note that it is possible for you to re-direct your parcel via the couriers tracking app or to set up a leave safe or leave with neighbour option. If you do so, we cannot be held responsible for any failed delivery or lost parcels as per the courier's terms and conditions.

Hermes

You will receive tracking information when your order has been collected and scanned at the local Hermes Depot processed for shipping.

Please note that Hermes will make up to three delivery attempts to deliver your parcel. If you miss a delivery then the courier will leave a calling card, and then attempt to re-deliver the next day.

If the parcel is not delivered after the attempts it will be returned to us.

Further delivery attempts may incur additional delivery costs.

For tracking information please see the MyHermes Parcel Tracking Page.

Please note that it is possible to re-direct your parcel via the MyHermes tracking page to a Neighbour. If you do so, we cannot be held responsible for any failed delivery or lost parcels.

Airsoft Replica

Please note that we can only ship to the Name and Address which is featured on your supplied Defence submission.

This is to prevent people from using someone else's Airsoft Defence in order to game the system and purchase non two-tone Airsoft Replica

The only exception to the rule is that will send the package to your place of work, however we will contact you to ensure that the address is your place of work.

Spray Paint, Gas, Green Gas, Propane, Fuel and other Gas

Please note that due to limitations set in place by our courier we cannot send large quantities of flammable items via our standard postage options.

The large quantity restriction will typically only apply to Trade Orders, where you are ordering one box or more of Gas or similar flammable product.

Should your order exceeds the maximum quantity for restricted items we will contact you via Phone or Email to arrange any additional postage costs or specialised delivery service.

Pyrotechnics and other Explosives

Please note that we cannot Ship Pyrotechnics and other Explosive materials due to strict Rules set in place by our Courier Services. If you would like to purchase Pyrotechnics they are still available In Store.

Please note, it is the responsibility of the purchaser to ensure the legality of importation into their own country.

We have lots of experience with exporting around the world, and are familiar with most laws, though these could change at any time, so always check with your local authority before ordering.

If we spot a problem with your order which requires confirmation we will always hold the parcel, though we cannot accept or hold any responsibility whatsoever for goods ordered which are then seized by Customs Officials or Airport Authorities in the UK or any other Country.

If goods are seized, destroyed, damaged through inspection or confiscation in any instance, we accept no responsibility and will offer no form of refund, replacement or credit.

If the goods are returned to us by the seizing authority we will be able to refund you for the payment of the goods, but not the shipping costs, minus any fines, fees, or charges imposed by that authority for handling the return of the goods.

We will issue any refunds only once the products are received and checked by ourselves.