Klarna Information & FAQs
Pay later with Klarna
Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Ts&Cs and late fees apply.
Who is Klarna?
Klarna is a payments service that allows you to choose how you pay at checkout. Millions of customers worldwide use Klarna at thousands of online stores.
We offer the following payment methods with Klarna.
Get 30 days to pay
Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Ts&Cs and late fees apply.
Buy it. Love it. Pay for it.
- Simple, safe and secure
Shop with just a few clicks!
| 1 | Select ‘Get 30 days to pay’ at checkout. |
|---|---|
| 2 | Complete the purchase and your items will be shipped. |
| 3 | Receive payment instructions from Klarna via email. |
| 4 | Enjoy your goods and pay when you’re ready! |
Split your purchase into 3 interest-free instalments with Klarna
Split your purchase with Klarna. The first payment is made at point of purchase, with remaining instalments scheduled automatically every 30 days
Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Ts&Cs and late fees apply.
Klarna will send you payment information after your order has been confirmed.
- Automatically collected monthly from your chosen debit or credit card
- Simple and safe
Shop with just a few clicks!
| 1 | Select ‘Pay later in 3’ at checkout. |
|---|---|
| 2 | The first part payment will be taken from your card when the goods ship. |
| 3 | Receive your goods and enjoy! |
| 4 | The two remaining payments will be taken at 30 and 60 days. You will receive notifications when payment is due and when it is collected. |
Frequently Asked Questions
How does Klarna work?
Klarna allows eligible customers to choose Klarna as a payment option at checkout. If approved, Klarna will provide information about your payment schedule and you can manage payments through the Klarna app or Klarna website.
Who can use Klarna?
You must be at least 18 years old and a UK resident to use Klarna's credit products. Klarna will assess your eligibility based on the information you provide and your financial circumstances.
What information do I need to provide?
To use Klarna, you may need to provide information including your name, email address, billing address, phone number and payment details.
Will Klarna perform a credit check?
When you choose Klarna, Klarna may perform a credit assessment. This helps Klarna decide whether your purchase can be approved.
How do I make payments to Klarna?
Payments are made directly to Klarna using the payment method provided at checkout. You can view and manage your payments through the Klarna app or Klarna website.
Can I pay before the due date?
Yes. You can make payments early through the Klarna app or Klarna website.
What happens if I miss a Klarna payment?
If you do not make payments on time, Klarna may charge late fees where applicable and missed payments may affect your ability to obtain credit in the future. Klarna may also share information about missed payments with credit reference agencies.
I have not received my order. What should I do?
If you have not received your order, please contact Patrol Base so we can check your delivery status. You can also contact Klarna regarding your payment schedule.
What happens if I return my order?
Once Patrol Base confirms your return or cancellation with Klarna, Klarna will update your payment schedule and process any refund due.
Who should I contact if I have questions about my Klarna payments?
For questions about payments, statements or your Klarna account, please contact Klarna Customer Service.
FAQs: Pay later (invoice in 30 days)
How does Pay later in 30 Days work?
Pay later in 30 days is a credit product which lets you pay any time within 30 days of your purchase without interest or fees. You can make this payment using a credit or debit card on the Klarna app or by logging into klarna.com/uk. Klarna will send you a confirmation email once your order is confirmed with full details. You can see both past and future payments using the Klarna app.
Am I eligible for Pay later in 30 Days?
You need to be at least 18 years old and a UK resident to use Klarna’s credit products, including Pay later in 30 days. When you choose Klarna, they will also check the information you provide and your financial situation.
Can I have multiple Pay later in 30 days orders at the same time?
Yes, you can. If you see Klarna Pay later in 30 days when you go to an online checkout, then Pay later in 30 days is available to you. Every time you use Pay later in 30 days, Klarna will check to see whether you can use the service again for each additional purchase.
I have been asked to go to the Klarna site. Is this correct?
If you choose to pay for your order using Pay later in 30 days, Klarna will send you an email showing you how to pay. The email will have a link you can use to make this payment using your credit or debit card.
What does Klarna consider when reviewing my Pay Later application?
Klarna offers Pay later in 30 days based on a number of factors such as the purchase amount and previous order history. If you are 18 or over, you can improve your chances of being offered Pay later in 30 days by ensuring you provide your full name, accurate address details and arrange shipping to your registered billing address.
All orders are assessed individually. Just because you have been accepted for Pay later in 30 days before does not mean it will be offered for every order. In turn, if your application for Pay later in 30 days is denied, it does not mean it will be denied for future orders.
FAQs: Pay in 3 instalments
How does Pay in 3 instalments work?
Klarna’s Pay in 3 instalments is a credit product that lets you spread the cost of your purchases over 3 equal payments. Klarna will take the payments from your debit or credit card directly so you don't have to worry about missing a payment. Klarna will take the first payment when you make the purchase, the second 30 days later and the final payment 60 days from your purchase date. You can see your past and future payments at any time using the Klarna app.
Can I have multiple Pay in 3 instalments orders at the same time?
Yes, you can. If you see Klarna Pay in 3 instalments when you go to an online checkout then Pay in 3 instalments is available to you. Every time you use Pay in 3, Klarna will check to see whether you can use Pay in 3 again for each additional purchase.
What does Klarna consider when reviewing my Pay in 3 application?
Klarna offers Pay in 3 instalments based on a number of factors such as the purchase amount, and previous order history. You can improve your chances of being offered Pay in 3 instalments by ensuring you provide your full name, accurate address details and arrange shipping to your registered billing address. All orders are assessed individually. Just because you have been accepted for Pay in 3 instalments before does not mean it will be offered for every order. In turn, if your application for Pay in 3 instalments is denied, it does not mean it will be denied for future orders.
Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Ts&Cs and late fees apply.