Customer Reviews

Fantastic customer service! I bought a 2 tone RIF (blue) and was sent the wrong one. No hassle with the returns process and received the correct item in record time. Would strongly recommend PB to anyone looking to buy any airsoft products, cannot fault them. Will continue to buy from them in the future.

Got her on tim and a great deal and orsom perches

So far everything that I've purchased has been either on time or a day late which is understandable. The condition it arrives in is always undamaged and pristine

The items came nicely packaged the rifle worked aswell as you would expect for the price I paid an extra £22 on upgrades and now it works amazingly well rhe foreground however is really difficult to put on and off as it is really tight on the rail the stock is also good but it’s really difficult sometimes ro get he stock off as rhe lever you pull down struggles ti pull fully down

All things I ordered are spot on, quick delivery.

Quality aitrsoft products at a great price, with FAST delivery.

Order was missing an item, filled in help email form and recieved no response 1+ week later.

Good service. Website is easy to find its way around and delivery is always on time .

Well packaged and arrived quickly. Staff was helpful with a customer service query and two toning

Ordered a 2 tone version.
Waited a while for delivery then when arrived the 2 tone paint was chipped, was meant for a birthday gift now looks second hand. Spoke to Patrol base they offered to give me £10 back for them painting it or to send it back and miss the birthday suprise. Not finished to high standard and was advised the paint will invenevitably chip after light use on key areas of touch

great info on weapons etc

Keep sending me annoying emails asking for reviews, if I want to review you I will when I feel like.

Always get good service with patrol base 👍

This was my first time ordering with patrol base.
As I was unsure about the rules about not having an air soft certification, I took the option to call them, they were very helpful, and once I’d explained I was a WW2 re-enactor with all the appropriate paperwork, we were fine to proceed. 4 days later I had my new 1911 pistol

Thanks to all involved
Will.

Pretty much the best in the uk for airsoft supply, had a few things off them and never disappoints. Will continue to do business as my collection grows. I recommend everyone that shows an interest in Airsoft to come here for supplies.

Very quick and has always been very early with everything that me and others I know have gotten from here

Always great quality pistols

Best airsoft store in the UK.
Simple as that.

Patrol Base are great. Fair prices, good choice and helpful staff. The only negative, payig for deliveries.

Still didnt get my parcel :(

Excellent delivery, good prices, good range of products, website is easy to navigate have been buying from here for years

Fits my M4 nice and snug, no feeding issues, good quality

So cool coolllllll

No issues with order came on time items orderd we're ok

I unfortunately found reaching out for assistance very slow the return process. I’ve thus to make future purchases with caution. (That’s if I buy again) I’ve made a few purchases on patrol base and all of them had there disappointments. To hop ups not working to The heart breaking moment when I received my A&K druganov to find that attachments for that gun were taken out of the box and sold separately. There are stores that provide the biggest welcome to airsoft and some that primarily aim to profit. I see this store as that.

Overall good experience but staff have very little knowledge of products and items. A bit frustrating at times when looking for guidance and advise in store

hello , i was test my rifle on one battle , yea that rifle is not for 0.20g bb and i think not for 0.23g , bb,s was flying everywhere and strong wind after 15-20 metres was turning ..... , and used more bb,s , alot more like 0.25g , them are perfect for this GUN . Thanks

These guys are A1, I had an issue with the courier who were due to deliver with an extra post cost. The courier botched everything up and were useless with regards to their customer service. I contacted Patrol Base who were straight on it. Called the courier and it sss sorted. Even refunded me the postage. Great service and always my go to for Airsoft. The VFM is also unbeatable in many instances.

Ideal for what I needed. Helped extend my barrel for my grenade launcher.

Come on time never had any problems with them or any of the products I have had of them and have good customer service

Good service, quick delivery times for two tine weapons.

Great company, website was easy to navigate, I had no issues when checking out a very quick and painless transaction.very quick delivery too.

Bought another great product from the guys at Patrol Base and I must say that the order went through very quickly and arrived the next day in perfect condition. Thanks again to the whole team

This is a fantastic piece of equipment. Very reasonably priced and delivery times are great.
Great company to work with .
Thanks

Not happy with the service.

Order placed at 2am on a Wednesday morning. Paid for the 24hr shipping.
Items not picked or packed until 10am on Thursday. A whole day after when the item was ment to be delivered on the Thursday. Now got getting it until the next week.

So no point in paying the extra money as they are clearly not picking the items in time to send in time.

Heavier than expected. Solid build quite accuarate of of the box. Got it on bundle deal. Great deal

The Cyma MP5 is a nice RIF. Range is not the best but it is a SMG. The battery compartment (front hand guard can be a little fiddly so patience is key. Once on it is fine. I have only played a couple of games with it, it does what I expect it too.

I popped a short suppressor on the end to nail the look. Overall I am happy with the RIF, and Cyma has a good reputation so I expect to be able to play with it for years to come.

Probably one of the greatest, friendliest companies I've ever had the pleasure of purchasing and working with

Good service

Very pleased with the items received but they arrived a day after the originally stated delivery date