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We are proud of our rapid delivery which, comprises of Royal Mail 1nd class recorded and courrier next working day to mainland UK. We also ship to EU countries; Scottish Highlands and Islands which are a minimum of a two day service and are shipped by land / sea. Our deliveries are made by DPD and Royal Mail recorded 1st or 2nd class signed for, and Royal Mail Standard.

We deliver from Monday to Friday, and Saturday with a special service. If more than 7 days have passed since we confirmed dispatch and your order has not arrived, then please call our Customer Care team on 01484 644709. If we don’t have stock of an item then we will call and email you letting you know that it is out of stock, and we will send it to you as soon as stock becomes available. If you want to cancel any item/s that are out of stock once order you can. For most UK deliveries postage & packing is based upon the value, size and weight of your order.

We always look to fulfil every order in full on time, but on the odd occasion an  item is missing we will attempt to contact you prior to shipping. If your order is a Next Day service, and we cannot contact you, we will refund the missing item(s), and ship the rest of the order immediately.

Upon signing for the delivery you are accepting the correct delivery for your items, however, we do understand that you might not be able to open your package straight away so you have up to 48 Hours to advise us of missing / incorrect items.

Please note we do not compensate in any way for time spent waiting in for deliveries that do not arrive, we do however accept that in life, mistakes and circumstances happen that can unfortunately mean that your item may not be delivered next day as requested e.g. bad weather, computer error etc. If such mistakes do occur we will refund your postage charge in full and by agreeing to the previous sentence and proceeding with the order you accept that we have done everything we can to help you obtain the package.

For orders outside of the UK Mainland please specify your location when calculating postage. 

For all international orders there may be an additional postage charge on top of that quoted. You will be contacted if this applies for your order. If the postage costs are too high, you may cancel your order at any time prior to dispatch.

UPS

You will receive tracking information when your order has been processed for shipping.

Please note that UPS will make one delivery attempt to deliver your parcel.

If no one is available to receive the package at the address, then at the drivers discretion, the parcel will either be re-scheduled for the next working day or sent to a UPS Access Point.

If the parcel is too large to be left at a UPS Access Point (eg a package containing a large plate carrier or replica) then it will be returned to the sender, in this case us, Patrol Base Ltd.

It is the customers responsibility to check tracking, and if a parcel is taken to an access point it will need to be collected within 10 days.

Further delivery attempts may incur additional delivery costs.

DPD

You will receive tracking information when your order has been processed for shipping.

Please note that DPD will make up to two delivery attempt to deliver your parcel.

After the first attempt the parcel will be taken back to their depot and attempted the next day, if after this the parcel is not delivered it will be returned to the sender, in this case us, Patrol Base Ltd.

Further delivery attempts may incur additional delivery costs.

You can cancel any order that has not been dispatched. Please call our Customer Care team on 01484 644709 between 9:30am and 5:00pm or log onto the website and check the status of your order in your account.

If you do want to arrange the return of an item, simply call our friendly Customer Care team on 01484 644709 from 9:30am to 5:00pm and they will explain how to return the items.

Alternatively you can get in touch with us via our Contact Us Page.

If you are returning a product because it is faulty or something is wrong then we will pay for it to be returned to us. The Customer Care Team will arrange for cost you incur to be refunded.

You can return any item for any reason whatsoever, even if you have just changed your mind, within 14 days of receipt of the order. This is in addition to your rights under the Consumer Protection (Distance Selling) Regulations 2000.

We want you to be absolutely happy with our products and services, so we provide the simple Patrol Base guarantee:  if on receiving your item you are unhappy with your item for any reason then simply send it back to us. We will replace or refund the item.

This guarantee ensures that if you are unsure about what you are purchasing you have the peace of mind of knowing that we are here to help. In addition, if you decide that you made a mistake or you change your mind then please send the goods back within 14 days of receipt. Sadly, this can only apply to standard range products; we cannot accept back any item that has been made to order i.e. Two Tone Airsoft equipment.

Upon signing for the delivery you are accepting the correct delivery for your items, however, we do understand that you might not be able to open your package straight away so you have up to 48 Hours to advise us of missing / incorrect items.
If you do decide to return anything for whatever reason then please get in touch with us via our Contact Us Page for a copy of our returns form.

If you do send goods back for any reason other than a fault you will normally be asked to pay the carriage charges, we would just have to recover the costs in our prices. We would rather be completely straight with you, keep our prices as low as possible, and just ask you to pay if you choose to return anything.

Any none faulty return must be shipped back in full re-saleable order with original undamaged packaging.